Metering Specialist

About Genesis

Genesis is dedicated to looking forward toward innovative solutions and a sustainable energy future for Aotearoa New Zealand. Each role within the company contributes to driving progress through advanced technology, strategic thinking, and consistent excellence. Join a team where today's efforts fuel tomorrow's energy landscape.

Role Overview

We are seeking Metering Specialists to manage and support the daily metering operations for Robotron-serviced customers. This position involves overseeing the complete cycle of metering tasks, guaranteeing precise execution, communicating effectively with customers, and ensuring adherence to compliance and risk management protocols.

Key Responsibilities

• Manage all phases of meter installations, replacements, removals, and fault resolutions.
• Input, update, and monitor metering job records within internal systems for accuracy and completeness.
• Examine paperwork and metering data to verify integrity, compliance, and correctness.
• Coordinate with electricians, field personnel, network providers, and contractors to achieve service standards and deadlines.
• Provide professional and clear communication to customers through emails and phone regarding status updates and resolve inquiries or complaints.
• Analyze recurring issues and trends to propose improvements in processes and customer satisfaction.
• Assist in reporting on service delivery, metering performance, and compliance outcomes.

Candidate Profile

• Possesses NCEA Level 2 or its equivalent and demonstrates strong proficiency with computer systems.
• Has a minimum of two years' experience in a customer-facing role, whether front-line or administrative.
• Meticulous attention to detail with the capability to juggle multiple tasks and priorities efficiently.
• Excellent verbal and written communication skills for engaging customers by phone and email.
• Maintains a customer-first approach in professionally managing queries and complaints.
• Strong problem-solving abilities with experience in promoting continuous process enhancements.
• Adaptable and resilient, able to manage change while sustaining high standards of accuracy and quality.

Benefits and Company Culture

• Comprehensive Southern Cross medical coverage including life, trauma, and income protection insurance.
• Discounts on electricity and gas services, plus 20 complimentary Power Shout hours per year.
• KiwiSaver matching of up to 4% (or 3% with GenSaver allowance).
• Flexible work arrangements and leave policies that support work-life balance and wellbeing.
• Annual wellbeing grant and access to Best Doctors services for employees and their families.
• Opportunities for career development within an esteemed and specialized risk management team.

Genesis values a workplace culture grounded in safety, integrity, and embracing diverse perspectives, encouraging inclusive participation.

Equal Opportunity and Accessibility

Genesis is committed to a recruitment process that is equitable, accessible, and inclusive. Candidates requiring any accommodations or adjustments during the application process are encouraged to communicate their needs for support.