Lead AI Developer

About OpenText

OpenText is a global leader in information management distinguished by innovation, creativity, and teamwork. We collaborate with leading companies worldwide, addressing complex challenges and contributing to the future of digital transformation. At OpenText, artificial intelligence (AI) drives our core operations, powering innovation and transforming work for digital knowledge workers.

We seek talented professionals whose skills cannot be replaced by AI to join us in shaping the future of information management.

Role Overview

The Cloud Services division is hiring a Lead AI Developer to join the Cloud Platforms & AI Operations team. This leadership role involves technical expertise in agentic AI systems and AI/ML operations. Responsibilities include developing and managing scalable AI agent architectures focused on transforming IT Operations and IT Service Management for OpenText and its clients.

Key Responsibilities

• Conduct research on AI agents, evaluating emerging frameworks, capabilities, and patterns to inform strategic implementation.
• Design and refine agent architectures and software patterns, handling aspects such as LLM integration, reasoning, planning, prompting, and security.
• Convert business processes, rules, and requirements into tailored AI agent designs and workflows.
• Develop complex AI software agents primarily using Python, integrating them with enterprise systems and data platforms.
• Perform functional and safety testing, including regression and human feedback cycles to ensure agent quality and reliability.
• Automate deployment, monitoring, and governance of AI agents in scalable cloud environments.
• Diagnose and resolve operational issues affecting agent performance, security, and outcomes promptly.
• Acquire diverse datasets through SQL queries and REST API interfaces.
• Utilize and develop machine learning models to address business challenges using AI and data science.

Qualifications and Experience

• Master’s degree in Artificial Intelligence or a closely related discipline is highly preferred.
• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or comparable field is required.
• At least 2 years of experience with AI agent design and development, preferably on large-scale projects from conception to deployment.
• Minimum of 5 years in Software Engineering, DevOps, Site Reliability Engineering (SRE), or Cloud Engineering roles.
• Expertise with AI agent development frameworks such as Google Agent Development Kit or equivalents.
• Proficient in the design, development, and deployment of AI agents, with familiarity in IT Service Management use cases advantageous.
• Strong programming and scripting skills including Python, Bash, YAML, and JSON.
• Experience with data extraction using SQL and REST APIs.
• Proficiency in AI/ML platforms like Vertex AI, AWS SageMaker, or Azure ML.
• Hands-on with CI/CD pipelines (e.g., GitLab CI/CD, Flux, Argo Workflows) and infrastructure automation tools such as Terraform, Helm, and Ansible.
• Expertise in cloud platforms (AWS, Google Cloud Platform, Azure) specifically for AI/ML workload deployment.
• Experience with container orchestration ecosystems (EKS, GKE, AKS, Anthos) and AI model serving frameworks like VLLM and TorchServe.
• Knowledge of MCP Server Protocol and development experience with MCP Server.
• Additional exposure to graph databases, monitoring/logging solutions (Prometheus, Grafana, ELK, CloudWatch), data/model versioning, experiment tracking, and AI/ML governance and security mechanisms.
• Excellent problem-solving, communication, and teamwork abilities.
• Commitment to continuous learning of the latest AI/ML and MLOps innovations.

Inclusion and Diversity

OpenText values an inclusive workplace respecting culture, identity, gender, sexual orientation, age, disability, and other protected categories. Assistance and accommodations for applicants with disabilities are available upon request.