Japanese Speaking Technical Support Engineer
Remote · Full Time
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- Experience
- 2+ yrs
- Salary
- —
- Openings
- 2
- Posted
- 1 day ago
- Work mode
- Work from home
- Resume
- Required to apply
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Job description
Role Overview
Join Dell Technologies as a Japanese-speaking Technical Support Engineer based in Cork or Dublin, where you will provide expert assistance to customers encountering issues with their Dell products. This role involves addressing challenges related to installation, operation, configuration, and customization by phone, email, online, and social media channels.
Key Responsibilities
- Troubleshoot and resolve intricate hardware and software problems using diagnostic instruments and technical proficiency.
- Serve as a customer advocate, delivering transparent action plans and escalating issues promptly when needed.
- Collaborate with cross-functional teams including field experts, engineers, and local Japan teams, particularly during critical incidents.
- Prioritize cases effectively, maintain precise documentation, and ensure consistent, closed-loop communication with stakeholders.
- Contribute to the development of knowledge bases and continuously enhance support processes.
Essential Qualifications
- Native-level fluency in Japanese (both verbal and written) coupled with strong communication abilities in English.
- Proven skills in technical troubleshooting to diagnose and solve issues using technical tools and expertise.
- Capability to perform effectively under pressure, demonstrating excellent customer focus and interpersonal communication skills.
- Sound judgment in escalation decisions and experience collaborating with diverse teams to address customer issues.
- At least two years of experience providing Japanese customer support as an IT Infrastructure Support Engineer.
Preferred Certifications
- Technical certifications such as ISM v5, PowerStore/Unity Associate are advantageous.
- Certifications like PowerEdge Associate, LPIC-1, or VCP-DCV are desirable.
About Dell Technologies
Dell Technologies is a global leader dedicated to innovation, where your contributions help transform how people live and work. We value diversity and inclusion, ensuring a discrimination-free workplace that fosters growth and development.
Additional Information
This position offers the chance to grow within a dynamic team, providing support to users worldwide through cutting-edge technology and collaboration.