Customer Support Executive
Ontrack Technologies Private Limited
Bengaluru, Karnataka, India · Full Time
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- Experience
- 1+ yrs
- Salary
- INR 18,000 – INR 23,000 / month
- Openings
- 1
- Posted
- 1 day ago
- Work mode
- In office
- Education
- Bachelor's degree
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
We are looking for a skilled Customer Support Executive to manage a team of representatives tasked with delivering outstanding customer service and after-sales assistance. This position demands a professional approach to handling customer inquiries, recording interactions precisely, and ensuring all issues are resolved appropriately.
Key Responsibilities
- Provide expert customer support and client service experience.
- Manage phone communications professionally, relaying product and service information while resolving client issues.
- Keep detailed records of all transactions and customer interactions.
- Ensure timely follow-up on customer requests and concerns.
- Escalate unresolved problems to appropriate departments for resolution.
- Meet assigned targets and performance goals.
- Use Customer Relationship Management (CRM) systems efficiently.
- Adopt a customer-focused mindset and adapt to diverse customer behaviors.
- Manage multiple tasks effectively, prioritizing and utilizing time efficiently.
Required Competencies and Skills
- Strong communication and presentation skills in English, Hindi, and Kannada.
- Excellent listening skills with a strong problem-solving aptitude.
- Ability to maintain composure and manage stress in challenging situations.
- Highly developed interpersonal skills to engage with customers effectively.
Qualifications and Experience
- Bachelor’s degree in any discipline.
- At least one year of professional experience in a relevant customer service or support role.
- Fluency in Hindi, Kannada, and English.
- Solid computer literacy.
Additional Information
The role emphasizes achieving performance goals and maintaining high standards of customer service through efficient use of CRM tools and excellent multitasking. Candidates will be expected to be patient and adaptable to various customer profiles while maintaining accuracy and professionalism.
Terms and Compensation
This position offers a monthly salary ranging between 18000 and 23000 INR.
Minimum education
Bachelor's Degree