Technical Support Executive

Role Overview

As a Technical Support Executive, you will be the primary point of contact for addressing technical challenges experienced by customers. This includes resolving queries, troubleshooting equipment and software issues, and ensuring smooth operation of products.

Key Responsibilities

• Respond to customers' technical questions promptly and effectively.
• Troubleshoot and resolve technical problems related to products.
• Provide support for Digital Boards, PTZ Cameras, Robotics Laboratories, and Personal Computers.
• Deliver assistance through remote support channels when needed.
• Coordinate the installation and servicing activities by liaising with customers and internal teams.
• Offer detailed guidance to customers on how to use products correctly.
• Keep accurate records of all service requests and complaints received.
• Work closely with the technical department to address and solve complex issues.
• Handle customer complaints swiftly to uphold high satisfaction levels.

Additional Information

This position requires attention to detail and a customer-centric approach to ensure technical support meets client expectations satisfactorily.