Information Technology Support Engineer

Job Overview

We are looking for a skilled IT Support Engineer to deliver technical and operational assistance for IT systems, infrastructure, software applications, and end-user technologies. The ideal candidate will be responsible for addressing technical problems, managing system administration tasks, sustaining IT services, and ensuring seamless everyday IT operations.

Responsibilities

• Provide first and second-tier technical assistance to users and IT services.
• Diagnose and rectify issues related to hardware, software, operating systems, and network connectivity.
• Conduct routine system administration and maintenance tasks.
• Monitor IT service performance and proactively identify operational problems.
• Assist with system rollouts, upgrades, configuration changes, and testing procedures.
• Maintain updated technical documentation, knowledge base articles, and service logs.
• Refer complex incidents or issues to senior technical teams when necessary.
• Adhere to IT policies, procedures, and service management standards.
• Deliver outstanding customer service and uphold high-quality support standards.

Required Skills and Qualifications

• Exceptional ability to provide technical support and troubleshoot IT issues.
• Strong understanding of IT systems, operating environments, and business software.
• Familiarity with incident management and service delivery processes.
• Basic knowledge of network principles and system administration.
• Excellent communication and customer service skills.
• Proficient in documenting technical problems and solutions clearly.
• Detail-oriented with a problem-solving approach.

Education and Certifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, Engineering, or closely related disciplines.
• Relevant industry certifications such as Microsoft, Cisco, CompTIA, or ITIL are considered beneficial.

Experience

• At least 3 years in IT support or technical support roles.
• Hands-on experience supporting user devices, applications, and IT infrastructure environments.

Preferred Certifications

• ITIL Foundation Certificate
• CompTIA A+ Certification
• Microsoft Certified Fundamentals or Associate Level Certifications
• Cisco CCNA Credential is a plus.

Location

This position is based in Doha, Qatar and requires onsite presence.