Work Capacity Specialist

About the Role

DXC Technology's Insurance Software and BPS division supports insurers worldwide by modernizing and managing their core operations with industry expertise, advanced platforms, and AI-powered solutions. Serving Life & Annuity, Property & Casualty, and Specialty insurance sectors, ISB drives transformation in policy management, claims, billing, analytics, and digital engagement. As a Work Capacity Specialist, you will play a vital role in evaluating and managing workers' capacity for work and their entitlement to weekly compensation, ensuring decisions are reliable, evidence-backed, fair, and adhere to legislation.

Key Responsibilities

• Make compliant work capacity determinations impacting weekly benefits based on legislation.
• Interpret and assess medical and vocational evidence to define work ability and suitable employment options.
• Communicate decisions clearly and ensure procedural fairness at every stage.
• Perform ongoing reviews, reassessments, and manage dispute escalation processes.
• Maintain robust governance, audit readiness, and compliance with regulations.
• Drive consistent and efficient decision-making aligned with organizational goals.
• Translate strategic plans into actionable work capacity and claims initiatives, monitoring their execution and quality.
• Identify process improvements to enhance decision quality, compliance, and claims performance.
• Support optimization of assessment workflows to reduce delays and improve efficiency and defensibility of decisions.
• Contribute to continuous improvement programs in collaboration with technical and improvement teams.
• Provide guidance, mentorship, and coaching to colleagues and stakeholders to develop expertise in work capacity decisions.

Required Skills and Experience

• Strong knowledge of Workers Compensation legislation, related regulations, and relevant guidelines.
• Familiarity with governing standards of practice and agent remuneration factors.
• Outstanding written and verbal communication abilities.
• Highly developed organizational and self-management skills.
• Proactive approach with adaptability to change and continuous improvement mindset.
• Skilled in consultation, negotiation, and influencing others effectively.
• Innovative thinker with lateral problem-solving capabilities.
• Strong analytical skills to assess information and make sound decisions.
• Relationship management and customer service orientation.

Education

A bachelor's degree in human resources, business administration, nursing, or a related discipline is preferred.

Culture and Benefits

• Access to extensive onboarding resources and continuous learning through DXC University.
• Employee referral rewards for introducing new talent.
• Flexible leave options including the ability to purchase additional leave.
• Volunteer days to support charitable and emergency services causes.
• Employee Assistance Program supporting wellbeing for employees and family members.
• Additional benefits such as novated leasing, discounted health insurance, paid parental leave, and other discounts.

Diversity and Inclusion

DXC Technology embraces equal opportunity employment and values diversity, encouraging applicants from all backgrounds. We foster an inclusive culture where employees can bring their whole selves to work. Reasonable accommodations are provided for qualified individuals with disabilities according to DXC policies.

Work Model

The company prioritizes onsite collaboration while offering flexibility to support diverse work styles, wellbeing, and productivity.

Recruitment Reminder

DXC clarifies it never requests payments from candidates or conducts hiring through social media platforms. Applicants should be cautious of fraud involving false job offers and should not provide money or purchase equipment on behalf of the company.