ServiceNow Solution Architect

About DXC Technology

DXC Technology is a premier global IT service provider and a strategic partner of ServiceNow. We empower businesses by accelerating their digital transformation through innovative, scalable, and practical solutions. Our expertise spans best practices, well-established methodologies, and industry-leading capabilities within the ServiceNow platform, enabling operational excellence, enhanced automation, and superior user experiences.

Role Overview

We are looking for a seasoned ServiceNow Solution Architect to spearhead the design, architecture, and implementation of enterprise ServiceNow solutions serving clients in Singapore and the ASEAN region. This position requires a blend of deep technical architecture knowledge and strong business consulting skills. As a trusted advisor, you will steer solution strategies, enforce architecture governance, and ensure effective delivery across ServiceNow's Technology and Enterprise Workflows.

Key Responsibilities

• Lead full lifecycle architecture, design, and deployment of ServiceNow solutions for enterprise clients.
• Develop robust, secure, and scalable platform architectures tailored to business and technological needs.
• Own the complete technical and functional solution design through all phases of the project.
• Facilitate architecture assessments, design workshops, solution validations, and governance to maintain best practices.
• Provide mentorship and technical leadership to development, engineering, and implementation teams.
• Review designs and implementation strategies to ensure adherence to ServiceNow and industry standards.
• Guarantee solution quality encompassing performance, scalability, and maintainability.
• Engage with clients as a trusted consultant to translate business needs into technology solutions.
• Conduct workshops, discovery sessions, and architectural discussions with stakeholders.
• Manage communications effectively across business, technical, and executive stakeholders.
• Present architectural roadmaps, recommendations, and strategies to leadership teams.
• Assess existing ServiceNow implementations and suggest optimization, improvement, and modernization initiatives.
• Support pre-sales activities including responding to RFPs, RFIs, proposals, and client presentations.
• Collaborate with sales teams to create compelling ServiceNow solutions and value propositions.
• Assist in effort estimation, solution sizing, costing, and formulation of statements of work.
• Identify and drive opportunities for upselling and cross-selling to grow business.
• Promote adoption of ServiceNow AI features including Now Assist, Generative AI, workflow automation, and intelligent operations.
• Lead or contribute to AI-related proof of concepts and innovation projects.
• Advise clients on AI use cases to enhance efficiency, productivity, and user satisfaction.
• Keep updated on emerging ServiceNow platform advancements, AI trends, and industry best practices.

Mandatory Qualifications and Experience

• Applicants must fulfill security clearance requirements due to client environment regulations.
• Bachelor's degree in IT, Computer Science, Engineering, or related disciplines.
• At least 7 years of experience in ServiceNow consulting, architecture, or implementations.
• Demonstrated ability to design and deploy enterprise-scale ServiceNow solutions.
• Strong competencies across CMDB, ITSM, ITOM, ITAM, HAM, SAM, IRM, SPM, App Engine, and Now Assist modules.
• Proven experience in technical leadership, architecture governance, and guiding delivery teams.
• Solid knowledge of ITIL frameworks and Service Management best practices.
• Possession of ServiceNow Certified System Administrator (CSA) and a minimum of one Certified Implementation Specialist (CIS) certification.

Preferred Qualifications

• Hands-on experience with AI-driven solutions, Generative AI, and specific ServiceNow AI capabilities such as Now Assist.
• Participation or leadership in AI-related proof of concepts.
• Familiarity with application engineering and integration architecture.
• Additional certifications in ServiceNow, ITIL, TOGAF, or cloud platforms are advantageous.

Additional Information

DXC Technology values strong interpersonal connections and community as drivers of success. Our work arrangements emphasize in-person collaboration alongside flexibility to support wellbeing, productivity, diverse working styles, and life circumstances. We are dedicated to fostering an inclusive environment where all individuals can thrive.

Note on Recruitment Fraud: Beware of fraudulent job offers claiming association with DXC Technology, especially those made via social media or requesting money or equipment purchases. DXC does not charge applicants nor seek fees during recruitment at any stage.