Information Systems Coordinator

About the Role

The Perth Region Field Services team seeks a motivated and persistent professional to deliver troubleshooting and user support for mobile devices and desktop applications related to Works Management. This role is crucial to ensuring the smooth, safe, and quality execution of service delivery processes.

About Water Corporation

Water Corporation provides vital water services to millions of Western Australians, playing an essential role in everyday life. Joining this team means contributing meaningfully to the community.

Benefits

• Flexible working options including work-from-home and flexible hours
• Two wellbeing days annually in addition to regular paid sick and personal leave
• Access to long service leave on a pro-rata basis after three years of employment
• A superannuation co-contribution scheme offering a 12% employer contribution plus an extra 2% when electing to salary sacrifice 2%
• Options to purchase up to 12 weeks additional leave or work reduced salary over four years to take a paid fifth year off
• Aboriginal and Torres Strait Islander cultural leave of up to five days to support cultural connections and wellbeing
• Annual leave loading entitling an additional 17.5% pay during leave

Key Responsibilities

• Provision and setup of PDA devices for new employees and contractors
• Supporting scheduling staff with Work Order Management
• Conducting one-on-one and group training sessions on service delivery processes for new and current users
• Serving as the primary contact to support field, desktop, and mobile phone users
• Managing inventories for PDA devices and accessories along with maintaining contact information, usernames, and access permissions throughout employee and contractor lifecycles
• Logging and tracking IT tickets; escalating significant issues and opportunities for improvements to IT and Operations Analytics teams
• Ensuring timely resolution of work order errors
• Engaging and influencing key stakeholders through toolbox talks, daily operational reviews, and commitment meetings
• Participating in technical working groups, IT forums, and CIS meetings to influence key stakeholders
• Conducting user acceptance testing (UAT) as required

Skills and Experience Required

• Extensive experience working in fast-paced, high-volume operational settings
• Strong customer service skills paired with solid problem-solving abilities and interpersonal effectiveness
• Excellent written and verbal communication skills
• Field or scheduling experience is highly desirable
• Proven experience and competence with business IT systems such as SAP PM, Maximo, and Grange

Application Details

Interested applicants should provide a cover letter and résumé outlining their relevant skills and experiences. Applications close on 20th September 2026. Water Corporation reserves the right to close this posting early.

Pre-employment Screening

Candidates may need to undergo screening including medical assessments, qualification verification, police checks, and confirmation of Australian work rights. For detailed screening requirements, contact recruitment@watercorporation.com.au.

Diversity and Inclusion

The Corporation embraces diversity and inclusion, encouraging applicants from all backgrounds including Aboriginal and Torres Strait Islander peoples, individuals with disabilities, women, youth, LGBTQIA+ communities, and culturally diverse groups. Accommodations for applicants with disabilities during recruitment are available upon request by contacting the recruitment team.