Scheduling Officer

About Water Corporation

Water Corporation is a vital service provider to the people of Western Australia, managing and delivering essential water services across the state. Working here means making a significant impact on the community's daily life.

Role Summary

We are looking for a permanent Technical Officer - Scheduling based in our Canning Vale office. This role serves as the initial contact point for crews, contractors, and the Operations Centre, playing a crucial part in ensuring seamless customer service. The role requires working on a rotating roster alongside three other Schedulers covering the hours from 6:00 am to 5:00 pm daily. Your primary responsibility will be to efficiently schedule work considering priority, deadlines, location, and asset impact to meet corporate key performance indicators (KPIs).

Key Responsibilities

• Plan and allocate work orders effectively ensuring crews are optimally utilized throughout the week.
• Manage all work orders by adjusting schedules, replanning, or cancelling based on resource availability and business regulations, minimizing negative impact on sites, assets, processes, and the environment.
• Oversee creation of corrective work, identify recurring trends, and remove duplicated tasks.
• Collaborate with other Schedulers in a rotating shift setup covering from 6am to 5pm.

Candidate Profile

• Proven experience in a service delivery scheduling role with exceptional administrative, coordination, and service skills.
• Strong commitment to promoting a safety-first culture aligned with the principle of "One Team, Zero Injuries."
• Excellent customer service aptitude with capability to address stakeholder queries professionally in a dynamic multi-disciplinary team setting.
• Familiarity and practical experience working with PDA devices, OMS, SAP, Grange, and Maximo software tools.

Work Conditions and Additional Information

The position operates on a rotational roster with other Schedulers covering daily shifts from 6.00 am to 5.00 pm, involving on-site attendance at the Canning Vale office.

Benefits

• Flexible work arrangements including options for remote working, a 9-day fortnight, and flexible hours.
• Two wellness days per year for personal wellbeing.
• Pro-rata access to long service leave after three years of employment.
• Generous superannuation contributions including a 12% employer contribution and additional 2% co-contribution when salary sacrificing 2%.
• Option to purchase up to 12 weeks of additional leave or work reduced salary over four years and take a fifth year as paid leave.
• Cultural and ceremonial leave of up to 5 days for Aboriginal and Torres Strait Islander employees to support cultural connections.

Application Process

Interested candidates should submit a cover letter and resume that demonstrate relevant skills and experience. The recruitment process may include pre-employment screening such as medical exams, qualification verification, police clearance, and proof of Australian working rights.

Diversity and Inclusion

Water Corporation is dedicated to building a diverse and inclusive workplace representative of its community and customers. Applications from all backgrounds including Aboriginal and Torres Strait Islander people, individuals with disabilities, women, youth, LGBTQIA+ communities, and culturally diverse candidates are encouraged. Reasonable adjustments during the recruitment process are available for applicants with disabilities upon request.