Customer Support Officer

About the Role

We are seeking a dedicated Customer Support Officer to join our team permanently at our Balcatta office in Western Australia. This role is ideal for a highly organised and proactive individual committed to providing excellent customer service and managing administrative tasks efficiently. You will operate independently while ensuring customer deliverables are met with professionalism and timeliness.

Key Responsibilities

• Coordinate and manage the reinstatement procedures diligently.
• Create, update, and maintain precise reports, performance metrics, and relevant business documentation to facilitate operational decisions.
• Handle document control and maintain accurate record-keeping systems to ensure compliance.
• Assist in developing internal audit schedules and help coordinate audit activities within the team.
• Participate in planning, executing, and coordinating customer support projects and initiatives aimed at continuous process improvement.
• Collaborate effectively with various business stakeholders to enhance customer outcomes and streamline processes.

Your Skills and Experience

• Proven experience utilizing corporate systems tailored to customer engagement, communication, and service delivery.
• Background in supporting projects, process enhancements, or business improvement efforts.
• Excellent ability to engage and build relationships with stakeholders across teams.
• Strong organisational capability to juggle multiple priorities and meet strict deadlines.
• High attention to detail ensuring accuracy in all tasks.
• Proficient written and verbal communication skills.
• A positive, flexible attitude with a focus on customer satisfaction.

Employee Benefits

• Flexible working options including the choice to work from home, 9-day fortnight schedules, and adaptable work hours.
• Two special well-being days annually to support your health and wellness.
• Eligibility for pro-rata long service leave after three years of service.
• Competitive superannuation scheme offers a 12% employer contribution plus an additional 2% co-contribution when salary sacrificing 2%.
• Opportunity to purchase extra leave up to 12 weeks or work four years at a reduced salary and take the fifth year as paid leave.
• Access to up to five days of Aboriginal and Torres Strait Islander cultural and ceremonial leave.
• Additional benefits supporting diverse employee lifestyles and needs.

Additional Information

Applicants must consent to reference checks with current and previous managers. Internal candidates are advised to inform their line managers prior to applying. The application process includes pre-employment screening such as medical exams, qualification verification, police clearance, and Australian work rights verification. We value diversity and inclusion, encouraging applications from all backgrounds including Indigenous peoples, individuals with disabilities, women, youth, LGBTQIA+ community members, and culturally diverse applicants. Applicants requiring recruitment process accommodations should contact our recruitment team.

Applications close on 20th September 2026. We reserve the right to withdraw this offer before the deadline.