Energetic Workplace Concierge

Role Overview

Drake Business Logistics, a leading managed services provider in Australia, seeks a proactive and service-oriented Workplace Concierge to enhance daily workplace experiences for employees, visitors, and stakeholders. The role involves maintaining a professional, inviting, safe, and well-kept office environment, overseeing hospitality, kitchen and pantry management, meeting room preparations, deliveries, office supplies, and general workplace assistance.

Key Responsibilities

• Deliver a warm and professional greeting to employees and visitors while addressing workplace inquiries.
• Maintain cleanliness, presentation, functionality, and readiness of office spaces including meeting rooms, desks, and collaboration areas.
• Conduct regular inspections to identify maintenance, safety, presentation, and operational concerns.
• Arrange meeting room setups, catering, refreshments, and workplace events.
• Handle incoming couriers, mail distribution, and manage outgoing shipments.
• Oversee the inventory and ordering of stationery and workplace consumables.
• Support new employee onboarding by preparing desks, equipment, and workplace resources.
• Coordinate with vendors, manage purchase orders, and liaise with building management, cleaners, and maintenance contractors.
• Contribute to workplace projects, employee engagement activities, and perform administrative tasks as needed.
• Maintain clean, hygienic, and well-stocked kitchens, breakout areas, and storage spaces.
• Manage dishwasher duties, cleaning kitchen surfaces and appliances, and promptly address spills and food waste.
• Monitor refrigerators for expired items and organize kitchen crockery, cutlery, and equipment.
• Manage waste disposal including rubbish and recycling collections.
• Conduct regular deep cleans of refrigerators, cupboards, drawers, and storage areas.
• Accept and unpack workplace deliveries.
• Monitor and replenish pantry supplies, including snacks, beverages, tea, coffee, and consumables.
• Place orders for kitchen and pantry necessities as required.
• Assist in maintaining a safe and secure workplace by monitoring office access and restricting entry to authorized personnel.
• Serve as a designated First Aid Officer and Fire Warden with training provided as necessary.
• Identify and report workplace hazards and contribute to compliance and emergency preparedness activities including workplace drills.
• Take full ownership of the day-to-day workplace experience, ensuring high standards of presentation are consistently upheld.
• Spot opportunities to enhance employee experience and workplace efficiency.
• Build and maintain professional relationships with employees, visitors, vendors, contractors, and building management.
• Provide flexible support covering workplace, hospitality, administrative, and other operational needs.

Required Qualifications and Attributes

• Demonstrated strong customer service and communication abilities with a friendly and professional demeanor.
• Exceptional attention to detail and a commitment to maintaining high standards within the workplace.
• Proactive and hands-on approach, capable of independently identifying tasks and taking initiative.
• Strong organizational and time management skills to balance multiple daily priorities.
• Ability to foster positive relationships across a variety of workplace stakeholders.
• Comfortable working both autonomously and collaboratively within a team environment.
• Adaptable, flexible, and willing to undertake diverse workplace, hospitality, and administrative duties.
• Problem-solving capabilities with sound judgment to escalate issues appropriately.
• Professional appearance and a sincere interest in creating a welcoming, safe, and positive workplace atmosphere.
• Experience in workplace concierge roles, hospitality, facilities management, reception, office administration, or related customer-facing roles is preferred.

Additional Information

Drake Business Logistics values recognizing employee contributions through performance reviews, milestone rewards, and recognition initiatives. They encourage wellbeing with flexible leave, mental health programs, and wellness activities, supporting employees to balance work and life. Growth opportunities are provided via internal mobility, promoting career development. The company fosters a culture of connection, inclusion, and collaboration through team events and company-wide celebrations.

Company Background

Drake Business Logistics supports Australian businesses by managing and digitizing complex processes to enhance efficiency, reduce expenses, and improve quality. Collaborating globally across seven countries, they enable clients to concentrate on their primary business functions.