Indirect Named Account Manager

About the Role

Join Mitel as an Indirect Named Account Manager (iNAM) and become a pivotal strategic partner and enabler for Enterprise and Upper Mid-Market customers. In this key role, you will foster business growth through a dual hunter and farmer approach: proactively securing new customer acquisitions while strengthening existing relationships with upselling and technological expertise.

Responsibilities

• Proactively identify and secure new business opportunities by independently detecting greenfield prospects within targeted industries, collaborating closely with strategic partners.
• Enhance existing client accounts by implementing customized upselling initiatives such as migrations, upgrades, and detailed business case development.
• Manage the complete sales cycle including cold outreach, pipeline creation, contract negotiations, deal closures, and post-sale account maintenance.
• Establish and maintain strong C-Level executive relationships with partners and clients; support partners in implementing customer projects and promoting Mitel solutions.
• Continuously oversee and analyze the opportunity pipeline, generating precise forecasts and business reports to meet revenue objectives.
• Position Mitel as a premier provider of Unified Communications, Contact Center, and hybrid collaboration solutions, distinctly differentiating from competitors like Microsoft Teams integrations.
• Ensure compliance with the GPP program, manage bid approvals, and maintain meticulous records of sales activities within the CRM system.

Candidate Profile

• Completion of a Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field, or equivalent qualifications paired with substantive ICT sales experience.
• Demonstrated hunter mentality with a zeal for customer acquisition and a track record of opening new business avenues alongside partners.
• Strategic thinker with the capacity to analyze market trends and prioritize sales activities for maximum impact.
• Proficient in negotiating and communicating effectively with C-Level executives using value-based selling techniques.
• Technical proficiency in IP architectures, hybrid cloud environments, UCaaS, CCaaS, and SIP technologies.
• Outstanding presentation, negotiation, and bilingual communication skills in German and English.
• Well-versed in CRM platforms such as Salesforce and digital sales tools including LinkedIn Sales Navigator.
• Willingness to travel regionally to ensure strong engagement with partners and customers.

Additional Information

The iNAM oversees relationships with approximately 1,000 strategic partner customers and enterprise accounts. This role is essential for driving sustainable growth and customer satisfaction through technological excellence and collaborative partnerships. The recruitment process may involve AI-assisted resume screening alongside manual reviews. Mitel is dedicated to fostering workforce diversity and inclusion, welcoming applications from all demographics.