Indirect Named Account Manager

Overview

At Mitel, you will play a critical role in enabling businesses to connect and collaborate more effectively, thereby enhancing customer experiences. In the role of Indirect Named Account Manager (iNAM), you will act as a key strategic partner for Enterprise and Upper Mid-Market clients, driving growth through a balanced approach that combines acquiring new customers and nurturing existing relationships via targeted upselling and technological expertise.

Key Responsibilities

• Proactively identify new business opportunities within your industry focus and strategically acquire new customers in close cooperation with strategic partners.
• Develop and expand current client relationships through customized upselling initiatives such as migrations, upgrades, and business case development.
• Manage the complete sales process from initial cold outreach through pipeline development, contract negotiation, deal closure, and ongoing account management.
• Establish and maintain strong executive-level (C-suite) relationships with partners and clients, supporting partners in customer projects and effectively positioning Mitel's solutions.
• Consistently monitor and evaluate the sales pipeline, provide accurate sales forecasts, and report on business performance to meet revenue targets.
• Differently position Mitel as a leading provider of Unified Communications, Contact Center, and hybrid collaboration technologies, including competitive differentiation within Microsoft Teams integrations.
• Ensure compliance with organizational programs, oversee bid approval processes, and maintain thorough records of sales activities in the CRM system.

Candidate Profile and Requirements

• Possess a bachelor's degree in Business Administration, Computer Science, Information Systems, or a related discipline, or hold an equivalent qualification paired with extensive experience in ICT sales.
• Demonstrated passion for new client acquisition with a drive to open new business channels and meet ambitious sales goals alongside partners.
• Strong analytical skills to assess market shifts, prioritize sales efforts, and adopt entrepreneurial thinking.
• Proven ability to communicate persuasively and negotiate with C-level executives using value-based selling techniques.
• Solid technical knowledge encompassing IP networking architectures, hybrid cloud solutions, UCaaS, CCaaS, and SIP protocols.
• Excellent presentation, negotiation, and bilingual communication abilities in German and English.
• Proficiency in CRM platforms (e.g., Salesforce) and digital sales tools such as LinkedIn Sales Navigator.
• Willingness to travel within the region to maintain strong relationships with partners and customers.

Additional Information

The iNAM role serves as the strategic link between Mitel, its partners, and clients overseeing up to a thousand strategic partner customers and enterprise accounts, facilitating sustainable growth and satisfaction through technological excellence and partnership. The company is committed to diversity and inclusion and ensures the use of Artificial Intelligence tools for resume screening while maintaining transparency throughout the hiring process.