Key Account Manager (m/w/d)

About the Role

Join Mitel to facilitate improved connectivity, collaboration, and customer experience by driving business success globally using your distinct skills and expertise. This position invites candidates passionate about strategic sales and customer relations to contribute effectively within our dynamic organization.

Overview

As a Key Account Manager, you will handle the comprehensive sales responsibilities for strategic key accounts, primarily within the Direct Sales Industry team. Serving as the primary contact at the decision-making level, you'll facilitate business growth and craft customized solutions leveraging our innovative product portfolio.

Key Responsibilities

• Provide ongoing support and strategic growth management mainly for state authorities and their IT service providers.
• Build and sustain long-term relationships with key decision-makers.
• Identify and seize new business opportunities, oversee quotation processes, and manage contract negotiations.
• Effectively position the relevant portfolio to support customers' goals sustainably.
• Analyze competitive market conditions and develop tailored customer strategies while maximizing cross-selling prospects.
• Coordinate closely with internal experts from consulting, presales, and bid management teams.
• Maintain sales records in CRM and conduct regular forecasting and pipeline assessments.
• Create industry-specific solution proposals in collaboration with various customer departments, extending beyond IT sectors.

Candidate Profile

• Possess a university-level qualification in fields such as economics, IT, or communication.
• Have at least 5 years' substantial experience in selling complex IT or communication systems.
• Demonstrated record in managing and developing strategic key accounts.
• Technical aptitude to translate sophisticated customer requirements into actionable solutions.
• Strong customer orientation with entrepreneurial mindset and confident approach.
• Excellent communication, presentation, and negotiation abilities.
• Fluency in German (native) with proficient written and spoken English.
• Willingness to travel nationally within Germany and adapt to hybrid working arrangements.
• Preparedness to undertake security clearance procedures.

Benefits and Work Environment

• A culture that embraces openness and teamwork.
• Structured onboarding supported by a personal management mentor (buddy system).
• Flexible working hours combined with options for remote/hybrid work and modern office facilities.
• Provision of up-to-date IT equipment including laptop and smartphone.
• An attractive bonus scheme alongside performance-driven remuneration.

Diversity and Inclusion

Mitel is dedicated to fostering an inclusive workplace and promoting equal opportunities. Applications from individuals with severe disabilities or equivalent status are explicitly encouraged and given preference when qualifications are comparable.

Additional Information

Employment will be within the Mitel Group of Companies. The role requires a willingness to undergo security screening. The company reserves the right to utilize AI tools in the recruitment process for efficiency and fairness.