Key Account Manager (m/w/d)

About the Role

At Mitel, you will play a pivotal role in enabling businesses to connect, collaborate, and enhance customer experiences worldwide. We seek a results-oriented Key Account Manager to handle strategic accounts within our Direct Sales Industry Team, primarily serving state authorities and their IT service providers. In this role, you will be the principal contact at decision-making levels, spearheading business development and crafting bespoke solutions based on our innovative product portfolio.

Key Responsibilities

• Manage and strategically develop relationships with mainly regional government agencies and their IT service providers.
• Build and maintain long-lasting contacts at executive levels.
• Identify new business opportunities, manage tenders, and drive contract negotiations.
• Position Mitel's portfolio effectively to support customer objectives sustainably.
• Conduct market and competitor analyses to tailor individual customer strategies and leverage cross-selling possibilities.
• Coordinate with internal departments such as consulting, presales, and bid management to deliver comprehensive solutions.
• Maintain sales activities in CRM systems, including regular forecasting and pipeline reporting.
• Develop industry-specific solution scenarios closely with customer departments, extending beyond IT if necessary.

Candidate Profile

• University degree in fields such as economics, IT, or communications with a minimum of five years’ experience selling sophisticated IT or communication systems.
• Proven expertise in the strategic management and growth of key accounts.
• Strong technical aptitude and capacity to translate complex customer requirements into viable solutions.
• Customer-centric mindset combined with entrepreneurial skills and professional demeanor.
• Excellent communication, presentation skills, and negotiation capabilities.
• Native German speaker with proficient to advanced English language abilities, both written and spoken.
• Willingness to travel domestically within Germany and to work in a hybrid environment.
• Preparedness to undergo a security screening process.

What We Offer

• A welcoming and collaborative company culture that fosters teamwork.
• Structured onboarding process with dedicated management support through a buddy system.
• Flexible work schedules including hybrid working options, modern office environments, and the possibility of home office work.
• Up-to-date IT equipment including laptop and smartphone.
• Competitive bonus schemes and performance-linked remuneration.

Diversity and Inclusion

We are committed to fostering an inclusive workplace with equal opportunities. We particularly encourage applicants with disabilities or equivalent status and provide preferential consideration if qualifications are equivalent.

Additional Information

The position is within the Mitel Group of Companies. The recruitment process uses AI-assisted tools for resume screening and candidate matching but final decisions are made by our hiring managers. For more about our policies, please refer to the Mitel Privacy Policy.