Inbound Business Development Representative - SME & Growth

About Airwallex

Airwallex is a cutting-edge financial operating system designed for the AI-driven real-time economy. Serving over 676,000 businesses worldwide—including notable names like McLaren Racing, Qantas, SHEIN, and TikTok—Airwallex enables seamless management of financial operations and empowers businesses to create and monetize their own financial products.

Founded in Melbourne in 2015, Airwallex has become the backbone infrastructure behind global payments, operating under rigorous regulation with over 85 licenses spanning North America, Europe, the Middle East, and Asia-Pacific. With headquarters in San Francisco and Singapore, the company has a vibrant team of more than 2,300 across 27 offices. Our culture values energetic builders who act decisively, possess genuine curiosity, and solve problems based on first principles rather than instructions.

Team Overview

The SME & Growth Business team is dedicated to helping small and medium-sized enterprises prosper in the global economy. Combining deep financial knowledge and a growth-focused mindset, the team partners closely with clients to understand their specific challenges, delivering tailored solutions for cross-border payments and new revenue opportunities. Innovation and a commitment to positive client outcomes are central to their mission.

Role Overview

As an Inbound Business Development Representative based in Auckland, you will take ownership of managing inbound small business leads from initial contact through to sale closure. Your responsibilities include engaging with potential customers, collecting essential information, working collaboratively with internal stakeholders to optimize workflows, streamline onboarding, ensure compliance, and providing actionable insights to the Growth team.

Key Responsibilities

• Deliver value in complex sales situations by acquiring thorough knowledge of our products and customer requirements.
• Effectively communicate Airwallex’s value proposition while demonstrating curiosity to understand customer pain points.
• Build relationships with prospects, asking insightful questions to identify their needs and qualify their interest.
• Maintain accurate and detailed records within the CRM and assist in generating reports.
• Collaborate with cross-functional teams including Marketing to refine targeting and messaging based on feedback.

Candidate Profile

• You have a passion for direct customer engagement, readily listening to their needs and clearly explaining Airwallex’s benefits.
• Strongly motivated to achieve sales targets and key performance indicators.
• Committed to delivering outstanding customer service, promptly addressing support inquiries to ensure positive experiences.
• Excellent verbal and written communication skills to build rapport with customers.
• A team player comfortable collaborating with colleagues across global locations.

Minimum Qualifications

• 1 to 2 years of successful experience in sales roles.
• Strong interpersonal and communication abilities.
• Keen interest in technology and financial services sectors.
• Self-motivated individual capable of thriving within a fast-growing environment.
• Bachelor’s degree or equivalent qualification.

Preferred Qualifications

• Experience working in start-ups or the fintech industry is advantageous.

Applicant Safety Policy

To protect applicants from fraudulent activity, Airwallex will never request bank details, sensitive identification numbers, or payment information during recruitment. Official communications are only sent from an @airwallex.com email address. Applications should be made through official Airwallex channels only.

Equal Opportunity Statement

Airwallex is an equal opportunity employer that values diversity. Employment decisions are made regardless of factors such as race, religion, gender, disability, or any other protected status. Accommodations are available for applicants with disabilities or special needs upon request.