Inside Sales Representative, SME & Growth

About Airwallex

Airwallex is a comprehensive payments and financial platform designed uniquely for global enterprises. Leveraging proprietary technology and infrastructure, it serves over 250,000 businesses worldwide, supporting various financial activities including business accounts, payments, spend management, treasury, and embedded finance on an international scale.

Founded in Melbourne, the company boasts a workforce exceeding 2,300 innovative technologists spread across 27 offices globally. With a valuation at US$11 billion and backed by top-tier investors such as T. Rowe Price, Visa, Mastercard, Sequoia, and Salesforce Ventures, Airwallex is pioneering future-forward global payments and financial solutions.

Company Culture and Values

Airwallex seeks candidates with entrepreneurial drive who desire significant impact and rapid skill development. Employees are expected to exhibit strong expertise, sharp decision-making, and a deep alignment with the company’s goals and principles. The culture promotes swift yet thoughtful action, inquisitiveness, and originality in problem-solving. Collaboration, a humility to learn, and the ability to navigate projects from concept to completion using innovative tools including AI are core attributes valued here.

Team Overview

The SME & Growth Business team passionately supports small and medium-sized enterprises in thriving globally through financial expertise paired with a growth-oriented approach. They collaborate closely with clients to understand specific needs, delivering tailored solutions that facilitate cross-border payments and generate new revenue opportunities. This team is committed to innovation and deeply impacting SME success.

Role Summary

This role is a key position in Airwallex’s New Zealand expansion, situated in Auckland. As an Inside Sales Representative, you will oversee the entire sales process for small business leads wishing to adopt the Airwallex platform. Responsibilities include engaging prospective clients, gathering essential information, and closing sales efficiently. You will also coordinate with internal stakeholders to streamline workflows, enhance client onboarding, ensure compliance, and provide valuable insights to the growth team.

Primary Responsibilities

• Engage meaningfully with customers, listening attentively and conveying clearly the advantages of Airwallex’s offerings.
• Drive towards achieving individual and team sales KPIs with a strong motivation for sales success.
• Deliver an excellent customer experience by promptly addressing inquiries and resolving issues.
• Maintain effective communication through phone and email, establishing strong rapport with clients.
• Collaborate seamlessly with colleagues across global offices to support shared goals.
• Adapt to complex scenarios by continuously learning about current and new products to offer customer value.
• Use curiosity to understand customer pain points and articulate Airwallex’s value propositions.
• Build and nurture prospect relationships through strategic questioning to assess needs and interest.
• Keep the CRM system accurately updated with activity and contacts, aiding reporting processes.
• Provide feedback to cross-functional teams, including marketing, to improve customer targeting and messaging.

Eligibility and Qualifications

Applicants should have at least 1 to 2 years of proven success in sales roles. Excellent interpersonal and communication skills are essential, along with a keen interest in technology and financial services. Candidates must be self-motivated and capable of thriving in a fast-paced, high-growth environment. Holding a bachelor's degree or an equivalent qualification is required. Previous experience in startups or fintech is preferred but not mandatory.

Additional Information

Applicant Safety Notice: To protect applicants, Airwallex will never request bank details, sensitive identification, or payments at any hiring stage. Official correspondence only comes from an @airwallex.com email. Applications must be submitted exclusively via Airwallex’s official channels. The company does not tolerate unsolicited resumes from recruiters without prior agreements.

Equal Opportunity Statement: Airwallex is committed to diversity and inclusion, making hiring decisions solely on merit and ability without regard to legally protected characteristics. Accommodations are available upon request for disabilities or special needs.