Housekeeping Desk Coordinator

Overview

Radisson Hotel Group is a global hospitality leader with over 1,460 properties spanning more than 95 countries, offering a diverse portfolio of ten unique hotel brands. The group inspires a service culture centered on their signature motto "Every Moment Matters" and "Yes I Can!" ethos, empowering employees to deliver exceptional guest experiences consistently.

Role Summary

As a Housekeeping Desk Coordinator, you will orchestrate daily housekeeping operations and serve as a vital communication link between departments such as Housekeeping, Front Office, and Engineering to ensure flawless guest services and room readiness.

Key Responsibilities

• Manage and coordinate daily housekeeping functions while ensuring smooth communication across multiple departments including Front Office and Engineering.
• Accurately update and monitor guest room statuses using the Opera Property Management System (PMS).
• Track room conditions including readiness, occupancy, priority, VIP, and out-of-order statuses.
• Receive, document, and oversee guest housekeeping requests, ensuring timely responses.
• Maintain accurate housekeeping documentation such as daily reports, records, and checklists.
• Address discrepancies related to room conditions collaboratively with Housekeeping and Front Office teams.
• Coordinate room assignments and cleaning progress with Housekeeping Supervisors, including handling special requests.
• Liaise with the Engineering Department to report and follow-up on maintenance issues.
• Manage records of lost and found items and guest requests linked to housekeeping services.
• Handle telephone communications and internal messages professionally and efficiently.
• Support Housekeeping management with administrative and operational duties including report preparation.
• Ensure prompt follow-up on guest requests and internal communications to maintain high-quality service standards.
• Adhere strictly to hotel policies, SOPs, hygiene, and 5-star service protocols while maintaining guest confidentiality and professionalism.

Qualifications and Skills

• At least 2 years’ experience in a Housekeeping Desk, Housekeeping Coordinator, or comparable hotel operations role, ideally in a 4- or 5-star hotel environment.
• Proficient verbal and written communication skills in English.
• Strong computer literacy, including MS Office Suite (Word, Excel, Outlook).
• Competent user of Opera PMS for room status tracking and updates.
• In-depth understanding of hotel housekeeping procedures and effective room status management.
• Experience collaborating effectively with multiple hotel departments such as Front Office, Engineering, and Laundry.
• Exceptional organizational abilities and multitasking capabilities.
• Skilled in preparing and maintaining precise daily reports.
• Professional telephone etiquette and strong communication competencies.
• Efficient in managing guest requests with thorough follow-through to resolve issues.
• Detail-oriented with the capacity to remain composed under pressure.
• Positive attitude with excellent teamwork skills.

Additional Information

Joining Radisson Hotel Group means becoming a part of a passionate team that values hospitality excellence, fosters career growth through continuous learning, and embraces a diverse and supportive work environment. Employees benefit from global and local perks including exclusive hotel discounts worldwide. The group promotes inclusivity and provides accommodations during the application process to support all candidates.