Hostess

About The First Group Hospitality

The First Group Hospitality, headquartered in Dubai, is a comprehensive hospitality management firm focusing on hotel operations, asset management, and food & beverage strategy. Their experienced team delivers customized solutions aimed at improving operational efficiency, maximizing revenue, and increasing asset value for investors and hotel owners. Partnering with prominent global brands, they specialize in property performance optimization, cost control, and enhancing guest experiences. The company also manages a varied portfolio of upscale hotels, residences, and acclaimed restaurants, offering distinctive high-value hospitality assets.

About Soluna Restaurants & Beach Club

Situated on Palm Jumeirah, Soluna Beach Club offers guests a serene beachfront experience with warm hospitality. The club combines soothing ocean sounds with the lively ambiance of family gatherings in a setting highlighted by earthy décor and open architecture. Featuring a fresh Greek-Mediterranean restaurant and an artisanal bakery, Soluna is a perfect place for relaxation and quality time with loved ones, delivering memorable moments in an elevated setting.

Role Overview and Responsibilities

• Prepare for service by organizing table layouts and menus.
• Ensure all menus are clean and ready for use on the floor.
• Print specific menus related to buffet, brunch, or promotions as necessary.
• Maintain cleanliness of all equipment and surfaces used.
• Set up Micros POS system correctly according to meal times.
• Stay fully informed regarding current promotions and discounts.
• Check daily emails and serVeme reservations for updates.
• Serve as the first point of contact for guests, providing enthusiastic and excellent service, including answering phone calls and direct guest interaction.
• Arrange table plans based on reservation details.
• Monitor guest movements and changes, communicating with waiting staff and kitchen team accordingly.
• Take guest orders and provide necessary information, clearly relaying details to colleagues.
• Record guest preferences in their history files.
• Coordinate with kitchen and chefs for special requests, dietary needs, or restrictions.
• Handle service challenges and changes, while monitoring table turnover rates.
• Prepare drinks and snacks as needed.
• Perform cleaning duties during and after service hours.
• Participate in departmental meetings if required.
• Coordinate with managers or coordinators regarding large party reservations.
• Print daily package forecasts for half board (HB), bed & breakfast (BB), and full board (FB) plans.
• Bid farewell to guests warmly, encouraging repeat visits.
• Receive and seat guests, maintaining good communication with waiting staff and kitchen about guest needs.

Candidate Profile

• Must have a fun, outgoing personality.
• Female hostess experience is essential.
• Previous experience in customer service is required.
• Flexibility to adapt to various work situations and challenges.
• Excellent proficiency in English, including reading, writing, and speaking.
• Should bring both strong abilities and positive character to the role.