Senior Hostess

About SO/ Hotels

SO/ is a prestigious hotel brand known for its fashion-inspired design and innovative luxury hospitality experience, having made a prominent entrance into the global hotel industry in 2011.

Role Overview

We are looking for a seasoned Senior Hostess to join our hospitality team in Dubai. This leadership position involves being the initial point of contact for guests, managing front-of-house operations, mentoring junior staff, and ensuring an exceptional and inviting dining experience.

Key Responsibilities

• Welcome guests warmly and professionally, fostering an inviting ambiance that aligns with our hospitality standards.
• Operate reservation systems efficiently and manage table allocation to optimize seating capacity and guest contentment.
• Supervise all host stand activities, including phone handling, managing the waitlist, and overseeing guest flow during service times.
• Train and guide junior front-of-house personnel, offering constructive feedback to enhance performance.
• Address guest questions and concerns empathetically, ensuring swift and satisfactory resolution of issues.
• Collaborate with management, servers, and kitchen teams to maintain fluid communication and operational harmony.
• Keep meticulous records of reservations, special guest requests, and preferences to personalize service.
• Ensure that the host stand and entrance are maintained in an organized and clean condition.
• Support special events, including private dining and group booking arrangements as necessary.
• Demonstrate competency in using POS systems and reservation management software.

Qualifications and Skills

• Between three and five years of experience in hostess or equivalent front-of-house roles.
• Proven leadership experience including the ability to supervise, train, and motivate team members.
• Excellent communication and interpersonal skills with a strong customer service focus.
• Ability to organize and manage multiple tasks efficiently in a dynamic environment.
• Proficiency with POS and reservation management software tools.
• Strong conflict management and problem-solving capabilities.
• A professional, friendly demeanor and empathetic guest interaction approach.
• Educational qualification: High school diploma or equivalent.
• Fluent in English; proficiency in additional languages such as Arabic or French is a significant advantage.
• Understanding of industry standards and hospitality best practices.
• Willingness to work flexible hours, including evenings, weekends, and holidays.