Hostess

About the Company

Accor is a global leader in hospitality, offering diverse opportunities that align with individual personalities and career aspirations. The company fosters continuous growth and learning, ensuring meaningful careers while encouraging innovation and embracing individuality.

Job Responsibilities

• Warmly welcome guests immediately upon their arrival.
• Effectively manage reservations and waitlists through booking systems or seating charts.
• Guide guests to their tables and provide them with menus.
• Coordinate with servers and management regarding guest requirements, including large groups and VIPs.
• Keep the front desk, entrance, and menus clean and organized.
• Answer phone inquiries, process reservations, and give accurate information about the restaurant.
• Observe the dining area proactively to meet guests' needs promptly.
• Ensure an orderly and efficient seating process during peak times.
• Address guest complaints or refer them to management as appropriate.

Qualifications

• Hospitality or customer service experience is preferred.
• Strong communication and interpersonal skills.
• Professional appearance and conduct.
• Capability to handle multiple tasks in a fast-paced setting.
• Excellent organizational ability and attention to detail.
• Willingness to work flexible hours including nights, weekends, and holidays.
• Fluency in English is required; proficiency in additional languages is beneficial.

Additional Information

Working at Accor offers the chance to contribute to a thriving hospitality leader while expressing your individuality and challenging norms. The company encourages employees to bring their unique skills to shape the future of hospitality.