Hostess

About Anantara Hotels & Resorts

Anantara Hotels & Resorts is a prestigious global luxury hotel and resort brand deeply rooted in Thai culture, offering genuine hospitality inspired by the Sanskrit word meaning 'without end'. The brand embodies freedom, movement, and harmony, aiming to create lasting impressions for guests and employees alike. Established in 2001 in Thailand, Anantara has expanded worldwide, welcoming guests in stunning destinations ranging from pristine beaches to vibrant cities.

Job Location

Anantara The Palm Dubai Resort, Dubai, United Arab Emirates

Role Summary and Responsibilities

• Collaborate effectively with colleagues to guarantee timely and smooth service operations.
• Comply strictly with hotel policies and Standard Operating Procedures concerning guest service, operational management, personal discipline, and grooming standards.
• Deliver every guest interaction with friendliness and a welcoming demeanor.
• Maintain professional phone etiquette and possess a clear understanding of reservation policies and procedures.
• Be thoroughly knowledgeable about the restaurant services and amenities offered throughout the hotel.
• Greet and seat guests warmly to set a hospitable tone throughout their dining experience.
• Ensure the restaurant front and entrance remain inviting and fully covered at all times.
• Inspect each table to confirm cleanliness and proper setup before seating guests.
• Engage guests to obtain feedback on their experience and promptly address issues by communicating with outlet managers and resolving problems immediately if possible.
• Support service activities by assisting wherever needed during busy periods.
• Coordinate with the cashier and provide relief during cashier breaks.