Adventure Park Supervisor

About the Role

Join Banana Island Resort Doha By Anantara, part of Minor Hotels' extensive global portfolio of over 530 properties across more than 50 countries. We seek an enthusiastic and safety-oriented Adventure Park Supervisor to manage daily park functions, oversee staff, and enhance the guest experience by ensuring all activities are safely and smoothly conducted while maintaining a fun atmosphere.

Key Duties

• Manage daily operations of the adventure park including rides, climbing walls, zip lines, obstacle courses, and guest zones.
• Lead and schedule operational teams to provide top-notch customer service and adhere to safety standards.
• Perform daily safety checks on all equipment, attractions, and facilities.
• Deliver safety briefings to guests and enforce park regulations and procedures.
• Handle incidents, emergencies, and guest concerns swiftly and effectively.
• Monitor crowd control, staff deployment, and operational performance during busy times.
• Train and orient new team members in safety protocols and operational guidelines.
• Keep detailed records on operations, incidents, and maintenance activities.
• Collaborate with maintenance personnel to swiftly resolve equipment faults minimizing downtime.
• Maintain cleanliness and overall presentation of the park environment.
• Assist in ticketing operations, event coordination, and group activities as needed.
• Support management in reaching financial, customer satisfaction, and operational objectives.

Qualifications and Requirements

• Diploma or bachelor's degree in hospitality, recreation or sports management, or related discipline preferred.
• Between 2 to 4 years of supervisory experience within adventure parks, amusement venues, recreation centers or hospitality sectors.
• Comprehensive knowledge of safety regulations and operational best practices.
• Strong leadership capabilities and team management skills.
• Excellent communication skills paired with a customer-service orientation.
• Calm and capable decision-making under pressure.
• Certification in First Aid or CPR is advantageous.
• Availability to work flexible schedules including weekends, holidays, and shifts.