Hostess

About Anantara Hotels & Resorts

Anantara Hotels & Resorts is a prestigious global luxury hospitality brand, deeply rooted in Thai culture with a commitment to delivering authentic and heartfelt guest experiences. Since its inception in 2001 in Thailand, the brand has expanded worldwide, offering stays in some of the most mesmerizing locations such as pristine beaches, private islands, ancient sites, and vibrant cities. Anantara fosters a career culture centered on generosity, warmth, and boundless hospitality.

Located in Ras Al Khaimah, the Anantara Mina Al Arab Resort provides a unique setting that combines overwater luxury on the Arabian Gulf in a lush ecological sanctuary. Ras Al Khaimah, the northernmost emirate of the UAE, invites nature enthusiasts with diverse landscapes from tranquil waters and golden sands to desert dunes and rugged mountains like Jebel Jais, located just 45 minutes from Dubai.

Key Responsibilities

• Collaborate effectively with colleagues to ensure efficient service delivery and smooth operational flow.
• Strictly follow hotel policies and Standard Operating Procedures regarding guest service, operational standards, personal grooming, and discipline.
• Engage guests with a friendly, warm, and inviting manner in all interactions.
• Maintain professional telephone etiquette and thoroughly understand reservation policies and procedures.
• Be completely knowledgeable about all restaurant and hotel services offered.
• Warmly greet and seat guests, establishing a welcoming atmosphere that sustains throughout the dining experience.
• Ensure the restaurant entrance and front of house is always inviting, attractive, and fully staffed.
• Verify that each table is clean and properly prepared before seating guests.
• Solicit guest feedback on their dining experience, promptly addressing or escalating any issues to outlet managers.
• Assist with service duties whenever necessary to support the team.
• Collaborate with the Cashier and provide relief during their breaks.
• Undertake additional related tasks and special projects as assigned.

Qualifications and Skills

• Strong customer service orientation and excellent interpersonal skills.
• Clear and effective verbal communication abilities.
• Professional, approachable, and welcoming presence.
• Positive attitude accompanied by professional appearance and grooming standards.
• Proficient in managing reservations and seating plans.
• Familiarity with reservation management systems and point-of-sale (POS) software.
• Highly organized with multitasking capabilities.
• Competent in handling guest inquiries and resolving minor complaints efficiently.
• Basic administrative skills with proper telephone etiquette.
• Ability to stay composed and professional during busy service periods.
• Meticulous attention to detail.