Hostess

Overview

We are seeking a personable and organized Hostess to serve as the initial contact for guests, ensuring a welcoming and seamless dining experience from arrival to departure. This role requires excellent communication, organizational skills, and the ability to work in shifts.

Key Responsibilities

• Greet guests warmly with professionalism and escort them to their tables while providing menus.
• Ensure guests feel comfortable and well-attended throughout their visit.
• Maintain a positive demeanor, even under high-pressure situations.
• Use the restaurant's reservation system to manage and confirm bookings, and maintain an accurate waitlist during busy periods.
• Coordinate table rotations to balance seating sections efficiently.
• Communicate effectively with serving staff regarding special requests, large groups, or VIP guests.
• Answer calls and address inquiries about menus, reservations, or special events.
• Keep the hostess station and entrance clean and organized at all times.
• Provide assistance to team members during peak times to ensure smooth service.
• For lounge areas, welcome and seat guests comfortably, coordinate with bar and lounge staff for guest needs, and monitor guest satisfaction throughout their visit.

Required Qualifications

• Prior experience as a Hostess or in customer service, preferably within the hospitality industry.
• Strong communication and interpersonal abilities.
• Professional appearance and grooming standards.
• Excellent organizational and multitasking skills.
• Capability to thrive in a dynamic, fast-paced work environment with a positive attitude.
• Fluency in English is required; knowledge of additional languages is advantageous.