- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Novotel Auckland Airport
Novotel Auckland Airport is a contemporary 4.5-star hotel featuring 263 rooms located just steps from Auckland International Airport. As a member of the global Accor group, the hotel blends genuine hospitality with modern design and features the vibrant THIRTEEN50 Kitchen & Bar, presenting modern Kiwi cuisine. The team is dedicated to delivering excellent service and creating unforgettable experiences for travelers from all over the world.
Key Responsibilities
- Ensure outstanding guest experiences that result in memorable stays.
- Proactively improve service quality and operational efficiency.
- Uphold cleanliness and welcoming ambiance in all public areas.
- Communicate effectively across departments to provide seamless guest service.
- Advocate and promote the ALL Loyalty Programme to enhance guest engagement.
- Deliver personalized services, paying special attention to VIP guests.
Qualifications and Role Demands
- Work flexible shifts according to a weekly roster, including overnight duties as needed.
- Supervise shifts and lead teams by example for smooth hotel operations.
- Coach, guide, and support team members to build high performance.
- Exhibit excellent communication and guest service skills both in person and via phone.
- Anticipate guest desires through strong observation and detail orientation.
- Foster genuine connections with guests to enhance their experiences.
- Possess valid First Aid Certificate and LCQ/Manager's Certificate.
Additional Benefits and Information
- Access to Accor Academy's "Learn your Way" program, enabling learning while earning.
- Avail exclusive Accor Heartist perks such as discounted food, beverage, and worldwide accommodation.
- Participate in Accor's employee referral reward program.
- Receive meals during shifts.
- Benefit from Accor's parental leave scheme and Employee Assistance Program.
- Enjoy paid birthday leave.
Diversity & Inclusion Commitment
The employer values diversity and inclusion, actively seeking to recruit and support diverse talent, offering reasonable accommodations throughout the recruitment process.
Company Purpose
Accor is dedicated to pioneering responsible hospitality, forging cultural connections, and delivering caring service.
Industry
Hospitality