Customer Service Representative

About LPort

LPort aims to transform the travel experience by offering a seamless and connected journey for travelers. Their goal is to simplify every step from booking to boarding through innovative, integrated solutions. The company fosters a modern, customer-focused culture emphasizing efficiency, innovation, and excellence in service.

Role Overview

As a Customer Service Representative based full-time onsite in Riyadh, you will support travelers by addressing inquiries about bookings, check-ins, and various airport services. The role requires both face-to-face and digital communication, prompt issue resolution, and escalation of complex matters when needed. Additionally, the position involves monitoring customer feedback, assisting travelers with LPort's smart solutions, and keeping precise records of interactions. You will collaborate with the team to enhance service procedures and maintain a safe, efficient airport environment.

Key Responsibilities

• Assist travelers with inquiries regarding booking processes, check-in procedures, and available airport services.
• Respond professionally and courteously to customer requests in person and through digital communication channels.
• Resolve issues promptly or escalate complicated concerns appropriately.
• Monitor and analyze customer feedback to help drive service improvements.
• Guide travelers through the use of LPort’s smart integrated travel solutions.
• Maintain accurate records of all customer interactions.
• Collaborate with colleagues to improve operational service processes and contribute to a positive airport environment.

Qualifications and Skills

• Proven customer service skills focused on support and satisfaction.
• Effective communication skills in both English and Arabic, verbal and written.
• Ability to thrive in a fast-paced, on-site environment interacting with diverse groups of travelers and team members.
• Strong problem-solving capabilities and attention to detail.
• Calm and professional approach when managing pressure-filled situations.
• Competency in computer use and familiarity with ticketing or booking software is advantageous.
• Previous experience in customer-facing roles, ideally within travel, hospitality, or retail sectors.
• Minimum education requirement is a high school diploma or equivalent; additional customer service training is preferred.