Spa Receptionist

About The Ned Doha

Located in Doha's iconic former Ministry of Interior building, The Ned Doha combines heritage, elegance, and modern luxury to offer a unique hospitality experience. The property hosts seven distinct dining venues, 90 stylishly designed rooms, elegant venues for events, and Ned's Club—a private members' club featuring a rooftop terrace, spa, gym, and a striking 30-metre outdoor pool.

Role Overview

The spa at The Ned Doha is designed as a sanctuary of relaxation and attentive hospitality. The Spa Receptionist serves as the initial point of contact, responsible for delivering warm and professional service that ensures guests feel valued and welcomed.

Key Responsibilities

• Coordinate appointment scheduling to maximize efficiency and profitability, prioritizing clients' needs.
• Collect and accurately document all guest information including contact and payment details as well as preferences, adhering to brand standards in correspondence and administration.
• Respond to guest inquiries promptly and professionally.
• Guide guests through spa facilities during tours, informing them about benefits, usage, and safety guidelines.
• Maintain a clean, organized, and well-presented reception area at all times.
• Ensure availability and immaculate condition of all public information materials.
• Use the Spa Software system to record and monitor clients turned away and repeat customers, reporting findings to management.
• Prepare the reception area for successive shifts ensuring clear message handovers.
• Answer telephone calls professionally within three rings, including internet and external calls, following brand standards.
• Collaborate with hotel departments to meet guest needs and maintain up-to-date knowledge of the hotel's facilities.
• Drive sales by encouraging up-selling and cross-selling both in-person and via phone communications.

Candidate Profile

• Experience in reception or guest-facing roles in luxury spas, hotels, or wellness settings preferred.
• Warm, polished, and professional demeanor.
• Strong communication and interpersonal skills.
• Excellent organizational skills with great attention to detail.
• Confident in managing bookings and handling administrative duties.
• Passion for wellness and commitment to delivering outstanding guest experiences.
• Arabic language proficiency is considered an advantage.

Benefits and Perks

• Accommodation and transportation provided by the company.
• Annual leave of 21 calendar days plus 11 paid public holidays.
• Sick leave in line with Qatar Labour Law.
• Private medical insurance coverage for the employee.
• End of service benefits included.
• Complimentary meals (breakfast, lunch, and dinner) at the team restaurant, Neddy’s.
• Exclusive hotel and dining discounts for the employee and their family/friends.
• Excellent opportunities for professional learning, development, and career advancement.
• Participation in reward and recognition programs.
• Opportunity to work at one of Doha’s most iconic lifestyle destinations.

Company Culture

The Ned Doha embraces diversity and fosters an inclusive, respectful work environment committed to equal opportunity and helping every employee succeed.