Guest Service Agent - Front Office

About Accor

Accor is a global hospitality leader that values individuality and offers career opportunities aligned with your personality. They emphasize continuous learning and growth, empowering employees to find purpose in their work. Joining Accor means shaping your own journey and contributing to the future of hospitality. They encourage passion, environmental care, and innovation.

Role Overview

As a Guest Service Agent at the front desk, you will be the welcoming face for hotel guests, ensuring their arrival and departure proceed smoothly. You will manage reservations, respond attentively to guest requests, and maintain financial and administrative accuracy. The role requires excellent multitasking in a dynamic environment and close coordination with other hotel departments to deliver excellent guest experiences.

Key Responsibilities

• Warmly receive and greet guests, creating a positive first impression of the hotel.
• Handle check-in and check-out processes efficiently, ensuring precision and care.
• Respond promptly and professionally to guest inquiries, requests, and complaints.
• Stay informed about hotel services, local attractions, and events to assist guests knowledgeably.
• Manage room reservations, changes, and cancellations using the hotel management system.
• Process cash transactions accurately and maintain precise financial records.
• Keep the front desk organized, clean, and visually inviting at all times.
• Adapt effectively to shifting priorities and multitask in a fast-paced environment.
• Address overbooking and room allocation changes swiftly and competently.
• Collaborate with housekeeping and other departments to ensure rooms are ready and guests have seamless experiences.

Qualifications and Requirements

• Educational background: Diploma or degree in Hotel Management.
• Experience: Open to freshers or candidates with 1 to 2 years experience as a Guest Service Agent.
• Essential skills: Strong communication and interpersonal abilities combined with proficiency in Property Management Systems (PMS).
• Personal traits: Courteous demeanor, professional grooming, and a strong guest-focused attitude.