Front Office Executive

Role Overview

As a Front Office Executive, you will be the primary point of contact for guests, managing their arrivals, departures, and staying experience with professionalism and efficiency. This position involves a combination of front desk duties and digital operational tasks that support hotel functionality and guest satisfaction.

Key Duties and Responsibilities

• Warmly receive and assist guests upon arrival and departure, ensuring smooth check-in and check-out experiences.
• Manage room bookings including reservations, cancellations, and amendments with accuracy.
• Respond to incoming communications via phone calls, WhatsApp messages, emails, and online inquiries promptly.
• Liaise with housekeeping and other hotel departments to update room statuses and accommodate guest needs.
• Record guest information, booking data, and prepare daily operational reports reflecting occupancy, revenue, and collections using MS Excel.
• Handle various payment methods such as cash, card, and UPI, maintaining precise front-office financial records.
• Monitor pending payments and confirm bookings through systematic follow-ups.
• Address guest grievances efficiently by coordinating with relevant departments for prompt resolutions.
• Maintain detailed logs of check-ins, check-outs, walk-ins, and cancellations while managing room availability including online bookings.

Candidate Profile and Skills

The ideal applicant goes beyond traditional receptionist responsibilities, possessing the ability to manage online hotel operations, OTA (Online Travel Agent) transactions, create and analyze Excel reports, and support basic digital marketing activities.