Guest Experience Agent

About Red Sea Global Hospitality

Red Sea Global Hospitality is at the forefront of responsible development and regenerative tourism, committed to delivering exceptional guest experiences and fostering a workplace built on respect, responsibility, passion, and collaboration. We aim to be pioneers of innovative service in luxury hospitality while supporting sustainable practices.

Role Overview

As a Guest Experience Agent at Shebara Resort, you will be central to crafting memorable, customized experiences that meet guest needs with professionalism, warmth, and detail-oriented service. You will be a key contact for guests throughout their stay, representing the Red Sea Global brand with impeccable and anticipatory guest care.

Key Responsibilities

• Greet and engage guests warmly and professionally, ensuring a welcoming atmosphere.
• Respond proactively to guest inquiries, requests, and concerns as a primary point of contact.
• Anticipate and fulfill guest preferences and special requests, managing VIP and repeat guest needs thoughtfully.
• Assist with pre-arrival arrangements, and effectively communicate guest preferences internally.
• Provide comprehensive information about the resort’s amenities, services, dining options, activities, and local attractions.
• Address guest complaints empathetically, escalating issues appropriately, and ensuring follow-up until resolution.
• Support check-in and check-out operations to facilitate smooth arrivals and departures.
• Build guest loyalty by establishing positive relationships and personalized service based on historical guest data.
• Coordinate closely with multiple hotel departments to guarantee seamless guest experiences.
• Maintain accurate records of guest interactions, preferences, and feedback, ensuring confidentiality and adherence to service standards.
• Participate actively in daily operational briefings and contribute to the continuous improvement of guest services.

What We Offer

• Opportunities for career growth and targeted development programs for advancement.
• A competitive salary with comprehensive health insurance coverage during employment.
• Access to exclusive benefits, complimentary stays, and employee recognition initiatives.
• An inclusive, supportive environment that embraces diversity and promotes collaboration.

Accessibility and Inclusion

We are an equal opportunity employer committed to diversity and inclusion. Reasonable accommodations are provided throughout recruitment to ensure equal access for all applicants. We encourage individuals from diverse backgrounds to apply.