Duty Manager

About the Role

Join Banana Island Resort Doha by Anantara under the ownership of Minor Hotels, a global hotel operator managing over 530 properties worldwide. This role involves supervising guest services to ensure exceptional standards aligned with the Minor Hotels brand.

Key Responsibilities

• Anticipate and respond attentively to guest needs and inquiries.
• Maintain comprehensive knowledge of the hotel’s offerings including room categories, pricing, facilities, dining outlets, promotions, spa, health club, and other Minor Hotels properties.
• Monitor guest service quality and attitudes, ensuring they consistently adhere to the highest Minor Hotels standards.
• Take ownership of guest satisfaction issues, ensuring timely follow-up until resolution.
• Be proactive and inventive in proposing alternatives that enhance the guest experience with Minor Hotels.
• Foster strong, cooperative relationships across all hotel departments.
• Lead daily shift briefings and communicate relevant information to team members.

Qualifications and Skills

• Bachelor’s degree in Hospitality Management or related field.
• Experience working in 4- to 5-star hotels within the Middle East.
• Previous supervisory experience within Front Office operations.
• Fluency in English, both written and spoken; Arabic language skills are advantageous.
• Proficiency with OPERA Cloud system.
• Highly organized, goal-driven, adaptable to flexible hours, shifts, and additional responsibilities.
• Ability to perform effectively under pressure in a dynamic, fast-paced environment.