Customer Delivery Driver - Ely Superstore

Overview

As a Customer Delivery Driver representing Tesco on the road, you will meet customers at their homes to provide exceptional service with a friendly attitude. The role is physically engaging, varied, and requires independence throughout much of the day, though support is available from managers and colleagues at the store base.

Key Responsibilities

• Maintain cleanliness and organization of your van, trays, and work area to ensure customers receive their shopping in pristine condition.
• Load the van safely and carry out all necessary checks to guarantee the vehicle is roadworthy and reliable for deliveries.
• Communicate courteously with customers about any order modifications, substitutions, or items nearing expiry, offering refunds when appropriate to maintain seamless customer experiences.
• Handle products carefully, treating each delivery with high standards to preserve quality and customer trust.
• Deliver orders punctually within designated customer time slots, providing warm and genuine service at the doorstep to ensure customers feel valued.

Candidate Requirements

• Establish good collaboration with colleagues to foster a positive team environment and provide excellent customer service.
• Exhibit a warm, friendly demeanor towards both customers and coworkers.
• Adapt swiftly to changing customer needs and embrace changes encountered both on the road and at the store.
• Possess a valid UK, EU, or EEA full or automatic driving license held for at least 12 months with no more than 3 penalty points.

Benefits

• Starting pay of 14.18 per hour, increased to 15.45 in M25 area stores, with potential additional payments depending on location.
• A guaranteed minimum work of 16 hours weekly, with some roles offering as low as 12 hours a week.
• Holiday entitlement beginning at 20 days plus a personal day, rising to 22 days after 12 months, along with bank holidays.
• Flexible working options available from the start of employment.
• 10% discount through Colleague Clubcard, increasing to 15% on pay-day weekends, and a second card for family use.
• Access to free wellbeing programs supporting mental, physical, and overall life health.
• Life insurance covering five times your pay and a competitive pension scheme with matching contributions up to 7.5%.
• Avariety of additional benefits including discounts, share plans, and cycle-to-work schemes.
• Uniform provided, along with policies supporting employees in major life events.

Company Commitment

Tesco is dedicated to being every customer's preferred shopping option by serving customers, communities, and the planet responsibly and sustainably. The company prioritizes diversity, equity, and inclusion to ensure everyone feels welcome and can be their true selves. Flexible working arrangements are openly discussed to accommodate individual needs. Tesco is recognized as a Disability Confident Leader and commits to an accessible, inclusive recruitment process.