Coordinator

About Officeworks

Officeworks, established in 1994 in Richmond Victoria, operates over 170 stores across Australia, alongside a digital platform offering more than 40,000 products and a national call centre. Supporting micro, small, and medium-sized businesses, Officeworks aids Australians in working, learning, creating, and connecting in various ways. Their extensive range includes technology, office supplies, furniture, educational and art materials, as well as print, copy, and tech support services like Geeks2U. A team of over 9,000 passionate members drives their success, underpinned by commitments to safety, wellbeing, career development, responsible operations, community involvement, and sustainable sourcing.

Role Overview

As a Retail Department Coordinator, you will embody outstanding customer service by understanding customer needs in depth and providing complete, tailored solutions. Collaborating with store leadership, you will energize and inspire your team, connecting daily work to meaningful outcomes for customers. Leadership responsibilities include mentoring, training, and fostering confidence within your team, developing them into reliable retail professionals. Maintaining high standards in store presentation and stock readiness is essential to ensure customers can easily find the products they need.

Key Responsibilities

• Exemplify exceptional customer service by actively listening and offering comprehensive solutions.
• Collaborate with store management to motivate and empower team members for peak performance.
• Guide and train team members to build confidence and retail expertise.
• Ensure the department is well-presented and fully stocked for optimal customer experience.

Candidate Profile

• Proven success in retail leadership with a strong commitment to superior customer experiences.
• Excellent communication skills capable of building rapport with both team and customers.
• Demonstrated ability to foster a high-performing team ready to meet challenges.
• Comfortable managing competing priorities in a dynamic, high-pace environment.
• Willingness to take initiative and actively participate in day-to-day operations to maintain smooth functioning.

Benefits and Culture

• Flexible work arrangements to support individual balance.
• Access to significant discounts across multiple Wesfarmers brands including Officeworks, Geeks2U, Bunnings, Kmart, and Target.
• Participation in an exclusive benefits program offering deals on entertainment, travel, lifestyle, and health.
• Supportive Growing Families Policy for team members expanding their families.
• Comprehensive focus on safety, mental health, and wellbeing, including Employee Assistance Programs and ongoing initiatives.
• Flexible Public Holidays Policy respecting diverse cultural and religious observances.
• Robust learning and development opportunities to foster career progression.
• Potential to explore broader career paths within the wider Wesfarmers Group.

Equal Opportunity

Officeworks values diversity and inclusivity, encouraging applications from all backgrounds including Aboriginal and Torres Strait Islander peoples, people with disabilities, and the LGBTQI+ community, ensuring a safe and supportive work environment.