Coordinator - Retail Department Leader

About Us

At Officeworks, we pride ourselves on delivering exceptional customer experiences while fostering a vibrant and supportive team environment. As a Retail Department Leader (Coordinator) at our Windsor store in Wilston, Queensland, you will lead by example, infusing energy and enthusiasm into the daily operations and motivating your team to exceed expectations.

Role Overview

• Act as a solutions expert by engaging customers beyond simple transactions—listen attentively, identify their needs, and confidently offer tailored solutions to enhance their shopping experience.
• Collaborate closely with store leadership to inspire and energize your team, connecting daily tasks to impactful customer outcomes and driving overall performance.
• Provide mentorship and training, sharing your expertise to develop your team members into confident retail professionals who consistently deliver value.
• Maintain a well-organized and fully stocked store environment, ensuring products are presented attractively so customers can easily find what they need.

Our passionate sales team supports customers with expert knowledge to help them find suitable solutions tailored to their requirements.

Work Schedule

The position offers a flexible rotating roster with Monthly Rostered Days Off (RDOs) in addition to standard leave entitlements.

Who You Are

• Experienced retail leader with a strong commitment to delivering outstanding customer service.
• Excellent communicator skilled at building strong relationships with both customers and team members.
• A motivating leader passionate about creating high-performing retail teams capable of tackling diverse challenges.
• Adaptable and proficient at managing priorities in a fast-paced setting.
• Hands-on and proactive, willing to directly engage with daily operations to ensure smooth functioning.

Company Culture and Benefits

• A workplace environment that genuinely values people and encourages a culture of unity.
• Flexible arrangements supporting a healthy work-life balance tailored to individual needs.
• Attractive discounts across Officeworks and affiliated Wesfarmers brands including Geeks2U, Bunnings, Kmart, and Target.
• Access to exclusive perks through an employee benefits program covering entertainment, travel, lifestyle, and health.
• Comprehensive Growing Families Policy assisting team members through family changes.
• Commitment to safety, mental health, and wellbeing with access to Employee Assistance Programs and continuous support initiatives.
• Flexible Public Holidays Policy recognizing diverse cultural and religious observances beyond standard Australian holidays.
• Opportunities for professional development through extensive learning programs.
• Potential for career advancement within the wider Wesfarmers Group.

Inclusivity and Diversity

Officeworks is dedicated to fostering a workplace that reflects the communities we serve. We welcome and support applicants of all ages, cultures—including Aboriginal and Torres Strait Islander peoples—people with disabilities, and individuals from the LGBTQI+ community, ensuring a safe and inclusive environment for all.