Business Support Engineer

Role Overview

Meta is searching for a technically proficient engineer to provide both proactive and reactive engineering support to its global partners and clients. As part of a worldwide Business Support Engineer team, you will collaborate closely with Platform and Infrastructure teams to resolve partner issues, assist integrations, and drive continuous product enhancements and service excellence.

Key Responsibilities

• Collaborate with Meta's business partners and clients to enable large-scale deployment of Meta products.
• Offer integration assistance via cloud-based APIs, fintech, and telecommunications connections, facilitating user reach worldwide.
• Maintain technical partnerships with Meta’s clients, delivering technical support and managing service outages.
• Gain deep expertise in one of Meta's business products to optimize deployment and troubleshooting.
• Handle ongoing support through a scalable ticketing platform ensuring partner satisfaction.
• Troubleshoot partner technical issues live in concert with their engineering teams and internal Meta groups.
• Create and operate performance monitoring tools to maintain reliability of partner integrations.
• Liaise with product teams to share partner feedback and drive product experience improvements.
• Develop and update educational resources and documentation to support partner integration at scale across global contexts.
• Participate in 24/7 on-call duty rotations for incident response including weekends.
• Conduct data-driven analyses to identify trends and propose enhancements improving support and business outcomes.
• Apply problem-solving abilities to address complex business challenges.
• Evolve issue comprehension at a strategic level, translating findings into business-impacting actions.
• Lead relationship management with key cross-functional stakeholders, fostering collaboration and communication.
• Act as a mentor and knowledge source across global teams, guiding projects from conception through execution.
• Challenge and reprioritize projects as necessary to remove bottlenecks and optimize resource use.
• Make informed, balanced decisions on competing priorities.
• Provide constructive peer feedback to strengthen teamwork and accelerate project delivery.

Required Qualifications

• Over 8 years’ experience as a Support or Service Engineer managing third-party integrations.
• Strong skills in full-stack web development with familiarity in SOAP and REST API architectures.
• Basic knowledge of app development architectures for Android, iOS, and Java enabling troubleshooting capabilities.
• Experience working with public cloud platforms such as Azure, Google Cloud Platform, or AWS for software deployment and operations.
• Demonstrated ability in API development, RESTful JSON APIs, and SDK integration efforts.
• Effective communication skills with technical and business stakeholders and proficiency in technical documentation.
• Comprehensive understanding of IT infrastructure layers, network protocols, and various data exchange formats.
• Proven capability to manage multiple projects simultaneously within cross-functional teams.
• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical discipline, or equivalent experience; degree must be completed before joining Meta.

Preferred Qualifications

• Experience leveraging artificial intelligence tools for workflow optimization and measurable improvements.
• Knowledge in managing infrastructure applications including web servers, load balancers, databases, storage, and messaging systems.
• Familiarity with ethical AI practices such as risk assessment and bias mitigation.
• Background in enterprise-scale system development.
• Experience working across international teams and designing novel business operations.
• Proficiency in PHP/Hack, JavaScript, and React frameworks.
• Skills related to Generative AI, Large Language Models, and Machine Learning technologies.
• Continuing development of AI capabilities, including prompt engineering and agent orchestration.

About Meta

Meta creates technologies that foster connections, communities, and business growth. Starting with Facebook in 2004, the company revolutionized social connection and has since expanded through apps like Messenger, Instagram, and WhatsApp. Now, Meta is pioneering immersive technologies such as augmented and virtual reality to transform social experiences beyond traditional digital boundaries.

Additional Information

Compensation is based on skills, experience, qualifications, and location, reflecting base salary without including bonuses, equity, or incentives. Extra benefits provided by Meta complement the base compensation.