Assistant Store Manager - Richmond Mall

Role Overview

We are looking for a motivated and organised Assistant Store Manager to join the Pandora team at our Richmond Mall location. This position focuses on leading daily retail operations, inspiring team performance, and delivering exceptional customer service.

About Pandora

As the world's largest jewellery brand, Pandora connects millions of people to their cherished moments. Selling three handcrafted pieces every second, Pandora operates nearly 7,000 points of sale worldwide with a strong online presence. Since launching in Australia in 2004, the Australia-New Zealand market has become one of our top global markets with 146 stores and over 730 retail and corporate employees combined. We are committed to sustainability and set ambitious goals across all business areas, from material sourcing to marketing.

Key Responsibilities

• Support the Store Manager by coaching and motivating the retail team to meet sales and profitability goals while exemplifying outstanding customer service.
• Manage retail operational activities including stock control, adherence to store procedures, security, team scheduling, and performance monitoring.
• Lead store operations and business performance during the Store Manager's absence.
• Maintain a strong presence on the sales floor, managing team distribution and optimizing the customer experience.
• Become a product expert through comprehensive training on Pandora’s luxury jewellery, and foster team development to unlock their potential.

Candidate Profile

• Experienced in retail leadership with a track record of driving sales and profitability.
• Passionate about delivering excellent customer service and nurturing a positive team culture.
• Effective communicator skilled at coaching and developing high-performing teams.
• Adaptable and flexible in response to changing business demands.
• A positive, enthusiastic attitude aligned with Pandora’s values of dreaming, daring, caring, and delivering.
• Well-presented individuals with a genuine interest in desirable products and retail.
• Prior experience with recognized brands or consumer product retailing is advantageous.
• This opportunity suits senior supervisors or Assistant Managers seeking a growth challenge.

Employee Benefits

• Generous staff discount on all Pandora products.
• A paid day off on your birthday.
• Opportunities for professional development and career progression.
• Subsidised health insurance coverage.
• Eligibility for retail sales bonus schemes.
• Access to an Employee Assistance Program.
• Provision of a jewellery allowance.

Recruitment and Inclusion

Our hiring process prioritizes fairness and transparency, encouraging applicants to focus on skills and competencies without including identity-related information such as photos or personal details. Reasonable adjustments during interviews are supported upon request.