Store Manager - Shops at Don Mills

About the Role

Pandora is the world's leading jewellery brand, empowering millions globally to express their unique stories through its beautifully crafted products. We foster a culture where originality and boldness are encouraged, enabling impactful and passionate career growth.

Team Overview

The Store Manager is an enthusiastic ambassador for Pandora’s brand and culture, dedicated to delivering exceptional customer experiences. This role focuses on engaging directly with customers on the sales floor while leading a team of Assistant Store Managers, Sales Leads, and Sales Associates to achieve sales targets.

Key Duties

• Immerse fully in the Pandora brand and cultivate a passionate store culture that reflects our values.
• Exceed individual and store sales objectives by building genuine connections with customers.
• Push beyond commercial targets and KPIs, setting new performance records.
• Create memorable shopping experiences by demonstrating expert product knowledge and fostering customer loyalty.
• Coach and motivate the sales team, encouraging accountability and providing timely feedback to support KPI achievement.
• Build lasting relationships with customers that foster brand loyalty beyond transactions.
• Attract and recruit top talent across various roles including seasonal and core positions.
• Collaborate with Divisional Sales and Human Resources to address any performance issues or policy concerns.
• Ensure execution of visual merchandising standards, smooth operational processes, and ongoing talent development.
• Perform additional tasks as assigned.

Candidate Profile

• Proven results-driven leadership with 3-5 years’ experience managing a high-performing retail store.
• Strong communication skills featuring care and clarity both verbally and in writing.
• Ability to engage and connect with diverse audiences across organizational levels.
• Sharp business insight combined with analytical capabilities to drive positive outcomes.
• Experienced in recruitment, retention, team development, succession planning, and internal mobility.
• Familiarity with Microsoft Office 365 and retail POS systems.
• Minimum age 18 with proof of legal eligibility to work.
• A flexible schedule accommodating nights, weekends, and holidays, ability to stand long hours, lift over 50 pounds, and consistently arrive on time.

Benefits

• Competitive compensation including base salary, bonuses, and RRSP program for financial security.
• Comprehensive benefits package: medical, dental, vision, disability coverage, life insurance, anniversary gifts, and employee discounts.
• Opportunities for professional growth through learning and development programs, ongoing feedback, LinkedIn Learning access, and tuition reimbursement.
• Generous paid time off including vacation, personal days, sick leave, birthday, celebration days, and paid holidays.

About Pandora

Headquartered in Copenhagen, Denmark, Pandora designs and markets hand-finished jewellery made mainly from recycled silver and gold, sold in over 100 countries through more than 6,800 outlets including 2,700 concept stores. Employing around 27,000 people worldwide, Pandora operates two LEED-certified production sites in Thailand and aims to achieve carbon neutrality by 2025. It is publicly traded on Nasdaq Copenhagen and generated DKK 23.4 billion revenue in 2021.

North America Operations

The North America team includes over 115 office employees in New York and Baltimore, 80 staff in Maryland logistics, 100+ field staff, and about 3,900 team members in owned and operated retail stores. The USA is Pandora's largest market, featuring over 1,400 points of sale with 420 concept stores and 300 stores directly operated by Pandora.

Additional Information

An assessment is required upon application submission.

Pandora practices a fair recruitment process prioritizing transparency and discrimination-free evaluations. Candidates are encouraged to exclude personal identifying information such as photographs, marital status, and age from their applications.