Assistant Store Manager

About Pandora

Pandora is the globe's leading jewellery brand, known for designing and marketing accessible luxury jewellery crafted from premium recycled silver and gold. Operating across more than 100 countries with over 6,800 sales points, including 2,700 concept stores, Pandora prioritizes self-expression and sustainability, aiming to halve greenhouse gas emissions by 2030.

Role Overview

We are seeking a proactive and organised Assistant Store Manager to bolster our Glasgow store operations. This permanent, full-time role entails leading retail activities, coaching a dynamic team, and driving sales targets while delivering an outstanding customer experience aligned with Pandora's signature selling approach.

Responsibilities

• Analyse sales data, key performance indicators, and customer feedback to inform commercial decisions and enhance store outcomes.
• Collaborate with the Store Manager in planning and implementing business strategies that meet sales goals.
• Ensure visual merchandising and product presentation adhere to brand standards to maximise commercial appeal.
• Lead and cultivate a diverse and engaged team, delivering effective communication, constructive feedback, and regular development support.
• Embodiment and promotion of Pandora's core values: Dream, Dare, Care, and Deliver, acting as a role model within the team.
• Represent the brand on the shop floor by sharing product knowledge, telling compelling stories, and fostering personalised customer interactions.
• Resolve escalated customer service issues with professionalism and care, maintaining excellent service standards.
• Manage daily operational activities such as staff rotas, stock control, till management, security, health, safety, and compliance.
• Forecast staffing needs aligned with commercial demand and seasonal trends, maintaining high standards on the shop floor and efficient stock management.

Candidate Profile

• Proven track record of driving sales performance and profitability in a retail environment.
• Passionate about fostering a culture of excellent customer service and capable of coaching teams to high performance.
• Strong organisational and communication skills with the ability to multitask and adapt to business needs flexibly.
• Positive, motivated attitude with enthusiasm for Pandora products and values.
• Growth-oriented mindset, receptive to feedback and continuously seeking to improve.
• Professional presentation with an affinity for desirable retail products.

Work Schedule

Expected to work full-time hours (40 hours per week) across all days of the week: Monday through Sunday.

Compensation and Benefits

• A competitive annual salary ranging from £25,000 to £40,800 (full-time equivalent).
• Monthly bonus scheme with 10% bonus on meeting sales targets and potential 20% for stretch targets.
• Generous employee discount on products and access to "wear box" jewellery during shifts.
• Annual jewellery uniform allowance supporting personal style expression.
• Exclusive discounts across retail, hospitality, and entertainment sectors via an employee benefits platform.
• Health and wellbeing support including financial and legal advice through the Retail Trust program.
• Regular social events including parties, incentives, and gifts.
• Clear pathways for career growth and comprehensive training opportunities.

Additional Information

To support inclusive recruitment, applicants are encouraged to avoid including personal identity information such as photos, marital status, or age. Reasonable adjustments during interviews can be arranged upon request.