Assistant Manager

About Vodafone and the Role

Join Vodafone and be part of a global mission to connect people and drive a more sustainable, inclusive future. As an Assistant Store Manager in Galway, you will play a vital leadership role in delivering top-tier customer experiences through leading a motivated and high-performing team. This position is a key progression opportunity within our retail career pathway, allowing you to expand your leadership skills and take on greater responsibility.

Key Responsibilities

• Assist the Store Manager in managing daily store operations and overall performance.
• Assume full accountability for store activities in the Store Manager's absence.
• Lead, coach, and develop the sales team to enhance their skills, confidence, and results.
• Drive achievement of key business indicators such as sales targets, customer satisfaction, and service quality.
• Foster a dynamic, customer-centric culture reflecting Vodafone's values and standards.
• Maintain high store standards including visual merchandising, cleanliness, and compliance requirements.
• Regularly track performance metrics and provide clear guidance and feedback to the team.
• Effectively resolve customer issues, aiming for quality resolutions and minimizing escalations.
• Support efficient scheduling, resource allocation, and team deployment in line with business needs.
• Work closely with the Store Manager to identify and implement continuous improvement opportunities.

Candidate Profile

• Demonstrated success in delivering results within retail or customer-facing environments.
• Strong leadership aptitude with experience or potential to coach and motivate others.
• Proven track record of meeting sales and operational performance goals.
• Exceptional communication and interpersonal skills capable of inspiring and influencing.
• A customer-first attitude with a passion for outstanding service delivery.
• Effective organizational skills to handle priorities and support store operations seamlessly.
• Comfortable using digital platforms and retail technology systems.

Desirable qualifications and experience include supervisory retail roles, experience in performance management or coaching, knowledge of store compliance, stock and cash handling, familiarity with customer experience metrics, and relevant business or management qualifications.

The Vodafone Spirit

• Earn Customer Loyalty by leading exceptional customer experiences.
• Get It Done Together with a collaborative and supportive team approach.
• Experiment & Learn Fast by encouraging innovation and adaptability.
• Create the Future with new ideas to enhance store performance and customer satisfaction.

Additional Information

If you feel excited about this role even if you don’t meet every criterion exactly, Vodafone encourages your application. We value diversity and strive for an inclusive workplace where everyone can thrive.

Benefits and Perks

• Competitive salary with performance-based commission incentives.
• Work mobile phone provided with costs covered to support your role.
• Health and wellbeing benefits including discounted healthcare, online gym access, and wellness programs.
• Financial security through pension contributions, life insurance, and income protection.
• Generous time off including annual leave, bank holidays, company days, birthday leave, and option to purchase additional leave.
• Family-friendly benefits such as maternity, paternity, parental leave, and fertility support.
• Opportunities for learning and development via training programs and Vodafone University.
• Employee discounts on Vodafone products and partner retail and lifestyle offers.
• Clear career progression paths within retail and other business areas.