Store Manager

About the Company and Locations

The role is with The Hoops Co., managing stores named JIMIKI specializing in fashion jewellery and accessories located in Bangalore's Jayanagar and Brigade Road areas.

Job Purpose

Oversee daily store activities to ensure sales objectives are met, deliver excellent customer experiences, efficiently handle inventory, and uphold profitability, while leading and developing the team.

Key Responsibilities

• Achieve complete fulfillment of monthly, quarterly, and annual sales goals.
• Track daily sales results and implement corrective measures to meet targets.
• Review sales patterns to manage stock levels and merchandising of top and slow-moving items.
• Boost customer conversion rates, average transaction value, and units sold per transaction.
• Lead, train, and motivate store staff including cashiers and helpers.
• Organize staff schedules ensuring adequate floor coverage.
• Hold frequent team briefings on products, promotions, and service quality.
• Manage employee performance assessments, provide feedback, and handle disciplinary processes with HR support.
• Maintain exceptional customer service standards and resolve escalated complaints within 12 to 24 hours.
• Ensure team is knowledgeable about fashion jewellery and accessories.
• Target customer satisfaction levels at 90% or higher, measured by feedback.
• Supervise stock receiving, storage, restocking, and conduct regular inventory audits.
• Keep inventory loss under 0.5% of total stock value.
• Coordinate replenishments and returns with warehouse and supply chain.
• Maintain displays and visual merchandising according to brand standards.
• Follow opening and closing procedures including cash handling and security.
• Reconcile cash daily with zero tolerance for discrepancies.
• Ensure cleanliness and upkeep of the store environment.
• Comply fully with all legal and safety regulations.
• Prepare and send sales and operational reports regularly to higher management.
• Provide market intelligence on competitors and customer trends.

Qualifications and Experience

• Degree or diploma graduate in any discipline.
• 7 to 10 years retail experience, with minimum 2 to 3 years managing a store.
• Experience in jewellery or fashion accessories retail is advantageous.

Skills Required

• Leadership and team management capabilities.
• Sales and target-driven mindset.
• Strong customer service focus.
• Basic understanding of inventory management and finance functions like billing and cash reconciliation.
• Familiarity with point-of-sale systems and Microsoft Excel.