Assistant Front Office Manager
Riyadh, Riyadh Province, Saudi Arabia · Full Time
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- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 4 days ago
- Work mode
- In office
- Education
- Degree in Hospitality or related field
- Eligibility
- Applicants must be Saudi nationals.
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
We are seeking an enthusiastic and guest-oriented Assistant Front Office Manager who excels in delivering exceptional customer service and creating innovative guest solutions. This role involves aiding the Front Office Manager in overseeing the entire Front Office department to uphold superior service standards.
Key Duties and Responsibilities
- Supervise Front Office team members to guarantee guests receive timely, warm, and personalized attention.
- Communicate relevant Front Office issues to other departments, particularly Housekeeping.
- Develop and maintain positive employee relations within the department.
- Support the Director of Front Office and Front Office Manager with employee performance appraisals and consultations.
- Assist with compiling statistical, performance, and forecasting reports to support annual budget planning and strategic initiatives, while providing management with marketing insights.
- Continuously monitor and control departmental costs to stay within budget.
Qualifications & Experience
Candidates should ideally hold a degree in hospitality and have a minimum of three years’ experience in a hotel Front Office setting. Proficiency in both written and spoken English and a professional presentation are essential. Candidates must possess problem-solving skills, have an understanding of upselling and revenue maximization strategies, and be computer literate. Familiarity with the Opera property management system is highly valued.
Competencies & Personal Attributes
The ideal candidate will display a positive, proactive approach, with an outgoing and charismatic demeanor that is approachable to guests and staff alike. Strong leadership qualities and motivational skills are critical. Candidates should be capable of building relationships easily and demonstrate competencies such as:
- Business Acumen
- Influencing and Negotiation
- Business Planning
- Team Development
- Diversity Appreciation
- Leadership
- Adaptability
- Results Orientation
- Customer Centricity
- Operations Management