Accommodation Assistant

Job Overview

The Accommodation Assistant is responsible for maintaining consistent standards in maintenance and hygiene across bedrooms, public areas, and linen management, ensuring all rooms meet the company's 4-star quality standards before they are handed back to reception.

Key Responsibilities

• Clean assigned rooms, bathrooms, corridors, and public spaces using approved chemicals, cleaning materials, and equipment while maintaining adequate stock of bathroom and bedroom supplies.
• Change bed linen and towels according to the hotel's prescribed schedule and quality standards.
• Maintain tidiness and stock levels of accommodation trolleys, caddies, and storage presses.
• Deliver any guest property left behind to the Accommodation Manager for lost property handling.
• Communicate material or equipment needs to the Accommodation Manager to ensure efficient job performance.
• Optimize resource usage to maintain the lowest possible costs.
• Promptly report maintenance issues to the supervisor or manager.
• Coordinate with supervisors on room moves, VIP guests, and special requirements, acting on shared information.
• Provide ongoing updates on room status after completion of room checks.
• Engage actively in training sessions, meetings, and personnel activities aimed at improving standards and performance.
• Uphold the hotel’s customer relations policy and verbally inform guests about hotel services.
• Handle customer complaints politely and empathetically, reporting immediately to management.
• Arrive on duty punctually in a clean uniform with name badge visible at all times.
• Maintain excellent personal hygiene and grooming in line with company grooming policies.
• Report "Do Not Disturb" or "No Service" statuses daily and keep corridors free from debris.
• Secure key cards responsibly while in possession.
• Report any accidents promptly to the Manager on Duty.
• Adhere strictly to Fire, Security, Health, and Safety Procedures at all times.
• Note: Job specifications are subject to change based on business needs.

Skills Needed

• Punctuality and time management.
• Strong attention to detail.
• Commitment to cleanliness and hygiene.
• Experience or understanding of housekeeping processes.
• Organizational skills to manage stocks and supplies efficiently.