Customer Service Intern - Insurance Support

About the Internship

This internship involves providing assistance to customers by handling their insurance-related queries and support needs with a focus on effective communication and customer satisfaction.

Key Responsibilities

• Engage directly with customers to comprehend and address their insurance product inquiries and requirements.
• Support customers through processes such as policy servicing, renewals, endorsements, and managing claims coordination.
• Follow up diligently with customers and internal departments to ensure prompt resolution of service requests.
• Accurately update and maintain customer information, interactions, and task status in CRM or ticketing software.
• Collaborate with internal teams and relevant stakeholders to resolve customer concerns efficiently.
• Keep clients regularly informed on the current progress and updates related to their requests.
• Detect customer issues and escalate when necessary for faster resolution.
• Assist in daily operations related to customer relations and insurance servicing activities.
• Ensure all assigned tasks are documented properly and closed timely.
• Collect customer feedback and report recurring problems and insights to the team.
• Contribute to initiatives aimed at enhancing customer experiences and service procedures.

Candidate Requirements

• Excellent communication skills in both English and Hindi languages.
• A confident and approachable personality that fosters positive customer interactions.
• Strong organizational capabilities with an emphasis on follow-ups and coordination.
• Logical problem-solving abilities and readiness to tackle client issues.
• Basic familiarity with computers and Customer Relationship Management (CRM) systems.
• A keen interest in learning about insurance and customer service practices.
• Availability to commit full-time onsite for a 2-month internship starting immediately, preferably joining without delay.

Additional Details

• Stipend: ₹10,000 to ₹10,001 per month.
• Work schedule: 5 days a week with flexible working hours.
• Dress code is informal and comfortable.
• Additional perks include certificates of completion, letters of recommendation, and free snacks and beverages onsite.

About Serve Amigo Technologies

Serve Amigo Technologies is a leading InsurTech firm in India, transforming post-sale insurance experiences by addressing the practical challenges faced by millions of insurance customers. The platform enhances simplicity, transparency, and intelligence in policy management and claim tracking after purchase.