Customer Relationship & Insurance Operations Intern

Overview

Join Serve Amigo Technologies Private Limited, a leading InsurTech firm in India that is transforming the post-sale insurance experience. Our focus is on resolving the challenges faced by millions of insurance customers through simplified and transparent claim tracking, policy management, and more.

Internship Responsibilities

• Engage directly with customers to comprehend and respond to their insurance-related needs.
• Provide assistance for policy servicing activities including renewals, endorsements, and coordinating claim processes.
• Conduct follow-ups with both customers and internal teams to ensure requests are resolved promptly.
• Maintain thorough and precise documentation of customer interactions and updates within CRM or ticketing platforms.
• Collaborate with internal departments and stakeholders to address and resolve customer requests effectively.
• Keep customers updated on the progress regarding their inquiries or claims.
• Detect customer concerns and escalate issues appropriately when necessary.
• Support routine operations related to customer relationship management and insurance service functions.
• Ensure timely closure of assigned tasks with proper documentation.
• Collect customer feedback and identify recurring issues to share insights with the team.
• Contribute to initiatives aimed at enhancing customer experience and improving servicing procedures.

Candidate Eligibility

• Available for a full-time, office-based internship starting between September 22, 2026 and October 27, 2026.
• Willing to commit to a duration of 2 months.
• Demonstrate relevant skills and interests aligned with the role requirements.

Required Skills and Attributes

• Proficient communication skills in English and Hindi, both spoken and written.
• Confident and customer-oriented demeanor.
• Strong coordination and follow-up abilities.
• Problem-solving aptitude and eagerness to learn about insurance and customer service operations.
• Basic computer literacy and familiarity with CRM systems.
• Immediate joining capability is preferred.

Stipend and Benefits

• Monthly stipend ranging between INR 5,000 and INR 10,000.
• Certificate of internship completion.
• Letter of recommendation.
• Flexible work hours.
• Five-day workweek.
• Casual dress code.
• Free snacks and beverages.