Workplace Experience Program Manager

About Clio

Clio leads globally in legal AI technology, empowering legal professionals and law firms of all sizes to enhance their efficiency, speed, and security. Our mission is to redefine the legal experience by improving the lives of legal practitioners and broadening access to justice.

Role Overview

We are looking for a Workplace Experience Program Manager to join our dynamic Workplace Experience (WX) team based in Dublin, Ireland. This full-time position requires presence onsite at our Dublin Hub office two days per week. You will report directly to the Workplace Experience Manager located in Burnaby, Canada, contributing to a global team that delivers consistent, safe, and exceptional workplace environments across more than 14 offices spanning 7 countries.

Key Responsibilities

• Lead and enhance Clio’s Health & Safety compliance across all EMEA offices and globally by managing fire safety, emergency preparedness, and adapting to evolving regulations.
• Create and maintain a structured framework to monitor legislative updates and translate them into clear, actionable requirements for each office location.
• Drive the global standardization of workplace operations including systems, vendor management, security procedures, and visitor controls by developing operational playbooks for local teams.
• Serve as the senior point of escalation during EMEA business hours to make critical decisions, unblock challenges, and represent Workplace Experience leadership when the Senior Manager is unavailable.
• Collaborate with IT and Security teams to unify badge access systems, visitor management protocols, and vendor approval processes to reduce audit risk and eliminate insurance vulnerabilities.
• Manage relationships with both global and regional vendors under your scope, oversee program budgets, seek cost savings, and use data-driven insights to continuously improve workplace operations.

Candidate Profile

• At least five years of experience in program management, operations, or workplace/facilities management within a global, multi-site environment.
• Proven track record managing Health & Safety programs in multiple jurisdictions, including UK and EU regulatory environments.
• Strong project management skills capable of handling multiple projects simultaneously, establishing accountability, and clarifying ambiguous situations.
• Self-driven with the capability to exercise sound judgment and operate autonomously without needing constant direction.
• Experienced in managing or integrating vendor, security, or facility systems across several locations.
• Adept at utilizing AI tools to improve operational efficiency, consolidate program information, and speed up delivery.
• Excellent communication skills that aid collaboration with local teams while respecting their ownership.
• Familiarity with workplace platforms such as Google Workspace, Slack, Asana, Confluence, as well as ticketing and expense management tools.

Preferred Qualifications

• Background in tech, startup, or fast-growing company environments.
• Knowledge of access control systems, visitor management technology, or AV/meeting room solutions.
• Experience with workplace safety programs and compliance documentation.
• Certifications in First Aid and Food Safety.
• Proficiency with Confluence and Asana software.

Compensation and Benefits

• Competitive salary range from €66,500 to €89,900 EUR, with placement based on location, experience, and skills, along with growth opportunities linked to performance and tenure.
• Comprehensive health and dental insurance coverage.
• Hybrid working model requiring onsite presence twice a week.
• Flexible time off policy.
• Employer pension contributions.
• Recognition program celebrating milestones at 3, 5, 7, and 10 years.

Inclusion and Accessibility

We value diversity, equity, inclusion, and accessibility, fostering an environment where employees can express their authentic selves and perform their best work regardless of location. We encourage applicants from all backgrounds and provide accommodation during the recruitment process when needed.