Waiter / Waitress

Role Overview

Serve guests at restaurants and cafés by delivering prompt and courteous hospitality, contributing to food quality, guest contentment, and restaurant revenue.

Guest Service and Operations

• Efficiently take food orders and communicate them clearly to the kitchen staff.
• Adhere to the established sequence of service for all guests.
• Proactively identify and fulfill guest needs, including special requests, promptly.
• Maintain comprehensive menu knowledge such as ingredients, preparation techniques, variations, allergens, taste profiles, textures, spice levels, and portion sizes.
• Promote and suggest additional restaurant offerings to enhance sales.
• Address guest complaints effectively following the prescribed resolution procedures.

Cash Handling, Food Safety and Compliance

• Handle cash transactions accurately, check currency authenticity, and uphold stringent cash control standards.
• Maintain high standards of personal hygiene, frequent handwashing, and avoid cross-contamination risks.
• Ensure all food served is safe for consumption and free from contaminants.
• Perform cleaning duties diligently using a continuous clean-as-you-go method.
• Identify, report, and assist in resolving hazards, risks, security concerns, and operational challenges.
• Comply with company policies, standard operating procedures, dress codes, and managerial directives.

Teamwork and Administrative Tasks

• Assist and support colleagues, including mentoring new team members when required.
• Accurately complete paperwork related to sales, discounts, promotions, and personal HR records.
• Keep company procedures, menus, recipes, training content, and operational information confidential.
• Attend designated shifts on time and communicate absences appropriately.

Expectations and Workplace Culture

• Deliver professional hospitality services and foster positive guest relationships.
• Collaborate effectively with team members, contributing to a culture focused on safety and quality.
• Stay informed about Quality, Health, Safety and Environment (QHSE) policies, customer needs, environmental factors, occupational hazards, emergency responses, and security protocols.

Work Details

• This is a full-time position.
• The role requires onsite presence in Qatar.