Waiter / Waitress

About Anantara Hotels & Resorts

Located at Anantara The Palm Dubai Resort, Anantara Hotels & Resorts is a prestigious international luxury hotel brand inspired by Thai heritage and characterized by genuine hospitality. Established in 2001 in Thailand, the brand has grown globally, embracing cultures ranging from stunning islands and beaches to historic cities and bustling urban centers. The ethos of Anantara, derived from the Sanskrit term meaning 'without end', reflects freedom, movement, and harmony, aiming to create memorable experiences for both guests and employees.

Key Responsibilities

• Collaborate effectively with team members from all departments to facilitate prompt and smooth service operations.
• Provide top-notch guest service in line with Anantara's standards, hotel policies, and established SOPs.
• Uphold impeccable personal grooming, professional appearance, and discipline consistent with brand guidelines.
• Have comprehensive knowledge of the hotel's amenities, services, and offerings to assist guest inquiries with confidence.
• Maintain cleanliness and organization of assigned workstations adhering to operational standards continuously.
• Possess detailed understanding of food and beverage menus, offerings, and service protocols to accurately inform guests.
• Use Point of Sale (POS) systems meticulously, observing all protocols for order handling and transaction processing.
• Respect guest privacy and security rigorously, especially when delivering Room Service items to guest rooms.
• Adhere strictly to health, safety, and security measures to ensure a safe environment for guests and staff.
• Efficiently perform Room Service duties which include corridor monitoring, tray collection, and maintaining service area cleanliness.
• Assist in tray breakdown and cleansing tasks while managing inventory of service items and condiments.
• Engage proactively in training programs and team meetings aimed at enhancing professional abilities and guest satisfaction levels.
• Respond positively and cooperatively to supervisor and manager requests to meet operational needs and excel in guest experience delivery.