Visual Merchandiser

About the Role

As a Visual Merchandiser, your primary role is to enhance the customers' shopping experience by applying visual and commercial standards consistently. You will focus on delivering curated visual and merchandising displays aligned with brand and commercial requirements. This position demands a keen eye on current fashion trends and competitor activities to educate and empower store colleagues, fostering a superior customer journey.

A Day in the Life

Your daily tasks will vary but typically include:

Customer Sales & Profit

• Enhance the overall Omnichannel customer experience by ensuring displays meet visual and commercial guidelines.
• Represent the H&M brand positively during all customer engagements.
• Plan and organize workload based on store activation calendar, adjusting as necessary with input from store leadership and area managers.
• Implement and maintain global campaigns and sales promotions on schedule while upholding brand standards.
• Manage garment presentation, stock levels, and provide inventory feedback to management.
• Analyze sales KPIs in partnership with store management to identify opportunities for visual and commercial improvements.
• Develop actionable solutions to boost customer satisfaction and meet sales targets collaboratively.
• Adhere to operational protocols, including Omnichannel services, legal compliance, and internal communications.

Fashion & Trend Awareness

• Stay informed about fashion trends, styles, products, competitors, and industry influencers.
• Allocate time to study trends and styling techniques to anticipate customer preferences and refine in-store presentations.

Team & Development

• Inspire and update store associates on seasonal changes, trends, visual and commercial guidelines, and communication tactics.
• Coach team members to elevate their visual merchandising and commercial skills.
• Establish and nurture daily best practices and routines to maintain consistent visual and commercial standards alongside excellent customer engagement.
• Mentor talents and onboard new staff effectively.
• Organize and facilitate ongoing visual and commercial training for yourself and colleagues.
• Complete required visual and commercial competency trainings per regional objectives.
• Support area and sales market teams with store expansions and projects.

Visual & Commercial Execution

• Apply visual curation and styling aligned with the commercial calendar and store activation plans based on guidelines and trends.
• Manage sample selection routines, ensuring trends and stories are clearly communicated through stockroom quantities and accessories.
• Ensure window displays and in-store styling adhere strictly to brand guidelines to inspire customers.
• Maintain optimal product flow and layout to highlight trend stories effectively.
• Regularly update price signage and displays, aligning with global strategies and local market standards.
• Coordinate with Facilities Management to ensure display lighting is optimized to enhance product visibility.
• Care for display fixtures and fittings sustainably.
• Work with area visual managers to keep store navigation and layouts current with standards.
• Ensure ample availability of promotional materials and POS as required by local procedures.
• Maintain cleanliness and safety standards in the sales floor and back of house to comply with security policies.

Qualifications & Attributes

• Creative and curious mindset with a proactive, flexible approach and strong communication skills to drive cross-functional results.
• Passion for fashion combined with leadership ability and practical visual and commercial experience in a dynamic retail setting.
• Savvy in problem-solving to enhance product presentation and store commercial execution.
• Solid understanding of visual and operational best practices, routines, and tools.
• Competence in analyzing sales data and using it to inform merchandising decisions.

Why Work with Us

• We embrace diversity across all dimensions including race, gender, age, and more.
• Our company culture is grounded in seven core values that have guided us for over 75 years.
• Access to employee networks for community and professional growth.
• An inclusive atmosphere encouraging authenticity at work.
• Opportunities for global career advancement.
• Comprehensive benefits supporting health, wellness, family, and financial wellbeing including paid leave and community engagement days.
• Employee discounts across all H&M Group brands to express your personal style.

Compensation & Additional Information

Expected annual base salary ranges from 48100 to 55315 CAD. This is a non-exempt position paid annually. Salary offered will depend on candidate qualifications and may vary.

We provide accommodations for applicants with disabilities upon request during the hiring process.

Benefits

• 25% staff discount on H&M Group brands including H&M Beauty and Move, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, and Afound.
• Participation in the H&M Incentive Program.
• Medical, pharmacy, vision, and dental coverage.
• Employee assistance program and various paid leave options including wellness and parental leave.
• Retirement savings plan with employer match and commuter benefits.
• Flexible spending accounts for health and dependent care.

Inclusion & Diversity

Committed to creating equitable and diverse workplaces, we consider all dimensions of diversity in recruitment and encourage applications free from bias by not requiring cover letters.

Company Overview

H&M is a global fashion brand delivering the latest trends and quality apparel at affordable prices with sustainability as a core principle.

Application Process

Applicants for leadership roles complete an online assessment scored against company criteria. Alternative assessment methods are available upon request and will not affect consideration.